ITSM Administrator
- Location
- Sutton-in-Ashfield, England, United Kingdom
ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support critical integrations with technologies such as Entra ID, LDAP, monitoring tools and configuration management databases, ensuring high standards of data quality, system performance and security. Beyond platform administration, you will … equivalent knowledge is required. Knowledge of workflow design, service level agreements, escalation rules, automation, service catalogues, dashboards and reporting. Sound technical knowledge of Entra ID, LDAP, role-based access, access control lists and integration with enterprise systems. Understanding of CMDB governance, configuration-item relationships, ownership, lifecycle ...