1 of 1 Permanent Workflow Jobs in Sutton-in-Ashfield

principles and best practice, including incident, problem, change, asset, configuration and service request management; ITIL Foundation certification or equivalent knowledge is required. Knowledge of workflow design, service level agreements, escalation rules, automation, service catalogues, dashboards and reporting. Sound technical knowledge of Entra ID, LDAP, role-based access, access control lists … service, incident and knowledge records, including categorisation, ownership, lifecycle and duplicate-data management. Experience developing or supporting API-based integrations, automation or low-code workflow solutions. Experience analysing service metrics, identifying root causes and translating findings into measurable service improvements. Experience supporting organisational change, stakeholder engagement, training and adoption ...