2 of 2 Permanent Microsoft 365 Jobs in Swindon

role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal … compliance with the Secure by Design Principles. Desirable skills: Familiarity with relevant engineering tools, programming languages, or technologies. Familiarity with enterprise products such as Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with ...

Leader in coordinating Service Desk operations, ensuring your team delivers efficient technical support to end-users across a busy 24/7/365 environment. You will act as the point of escalation during your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels … interact with users, collaborate with technical teams, and represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best ...