2 of 2 Permanent ServiceNow Jobs in Swindon

solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written ...

incidents and queries via multiple channels (e.g. phone, email, service portal) * Log, manage and update incidents and service requests using service desk systems (e.g. ServiceNow or similar) * Diagnose and resolve routine technical issues using standard procedures and knowledge bases * Escalate complex or unresolved issues to appropriate teams, ensuring accurate handover … e.g. Microsoft Office, desktop environments, access management) Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your ...