Technical Support Engineer / 2nd Line IT Service Desk Analyst
- Hiring Organisation
- AWD Online
- Location
- Taunton, Somerset, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
Line Technical Support Engineer/IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team … access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting ...