Infrastructure & Network Support Engineer
- Location
- Telford, England, United Kingdom
deployment. Troubleshoot Microsoft cloud services and authentication issues. Support SaaS applications and integrations used by the business. Assist with improving identity, device and access management processes. Provide second and third-line technical support across the business. Act as an escalation point for complex issues that cannot be resolved … documentation. Maintain network diagrams, infrastructure records and system documentation. Document common issues, troubleshooting steps and technical resolutions. Maintain backup and recovery documentation. Follow established change management and security processes. Contribute to the development of IT standards and procedures. Identify opportunities to improve, standardise or automate existing processes. Ensure ...