2 of 2 Permanent Product Management Jobs in Telford

contributing to continuous improvement, and serving as a trusted technical expert across the organisation. Key Responsibilities: Technical Issue Resolution Respond to customer inquiries regarding product functionality, application, and system integration. Diagnose and resolve technical issues related to instruments, software, and application workflows. Escalate complex or unresolved issues to Technical … Account Managers during pre - sales demonstrations and technical discussions. Support onboarding for new customers and provide ongoing technical assistance throughout the customer lifecycle. Knowledge Management Maintain accurate records of technical inquiries, troubleshooting steps, resolutions, and escalation paths. Contribute to internal knowledge bases and customer - facing support resources. Cross - Functional ...

tone of voice, and adherence to corporate language and terminology guidelines. Provide guidance to international sales companies on PR and communication matters. Collaborate with product management, market coordination teams, sales companies, and external partners to create high-quality content. Review and edit English-language materials and perform quality ...