Senior IT Support Analyst
- Hiring Organisation
- Jonathan Lee Recruitment Ltd
- Location
- Telford, Trench, Shropshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
servers, hybrid AD to cloud) Using Kaseya RMM for monitoring, patching, automation, and remote support Troubleshooting networking and connectivity issues (DNS, DHCP, VPN, NAT, VOIP) Supporting cloud telephony and unified communications solutions (Teams Voice, Horizon – beneficial) Maintaining clear documentation and accurate ticket updates while working to SLAs What … policies, and application deployment Good working knowledge of Conditional Access, MFA, Defender, BitLocker Familiar with RMM tools (Kaseya ideal) Good understanding of networking and VOIP fundamentals Strong troubleshooting skills and clear customer communication Desirable (But Not Essential) Telephony/UC experience (Teams Voice, 3CX, Horizon, PBX systems) PowerShell scripting ...