2 of 2 Permanent 1st/2nd Line Support Jobs in the Thames Valley

1st / 2nd Line IT Support Engineer Location: Wokingham Salary: to £28,000 Are you ready to take the next step in your IT career? We're looking for a 1st / 2nd Line IT Support Engineer to join our close-knit … be the move for you. What you'll be doing Acting as the first point of contact for IT support queries (phone & email) Providing 1st / 2nd line remote support and escalating when needed Managing customer requests such as installations, user account changes, and updates Carrying out daily / … Assisting project engineers on a variety of client projects What we're looking for Previous experience supporting Windows Desktop, Office 365 and Active Directory Basic understanding of networking (TCP / IP, firewalls, routers, switches) Great communication skills - able to talk tech in plain English A team player with a "can-do" attitude who takes ownership Nice-to-haves (but More ❯

the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in the Bracknell area, is looking for a talented 2nd Line Support Engineer to join their close-knit, customer-focused team. What You'll Be Doing: Provide responsive 2nd line support … and general IT infrastructure Collaborate with the team to escalate complex issues and ensure clients receive top-tier service What You’ll Bring: Solid experience in 1st / 2nd line support, ideally within an MSP environment Strong troubleshooting skills across Windows, macOS , and Office 365 Comfortable with client-facing interactions and … Driving license preferred (due to site visits) Tech Stack You’ll Work With: Microsoft 365 suite (Exchange Online, Teams, SharePoint) Apple Mac configuration and support Windows desktop / server environments Networking fundamentals (DNS, DHCP, Firewalls) Why Join? Be part of a growing MSP with a reputation for excellence Enjoy variety in your day—remote support More ❯