3 of 3 Permanent Applications Specialist Jobs in the Thames Valley

+ Excellent Benefits Experience Level: Senior (10+ years) About the Role We’re recruiting for an experienced Application Support Specialist to join a leading organisation’s IT Applications team. This is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical … and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. Key Responsibilities Provide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to … minimise recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and alerting systems using tools such as SolarWinds and Azure Application Insights . Coordinate software releases and maintenance activities (patching, upgrades, etc.). Support continual service improvement initiatives and contribute to IT strategy and roadmaps. Participate in an on-call More ❯

enjoys really getting to know the application — understanding how it works inside out so you can replicate and solve complex issues. You’ll likely have: Experience supporting web-based applications in a production environment. Basic knowledge of SQL Server . Strong analytical and problem-solving skills, with attention to detail. Excellent communication and customer service skills. A proactive, methodical … approach and the ability to work both independently and collaboratively. Desirable Skills Familiarity with IIS , APIs , or cloud-hosted web applications . Understanding of software development or testing processes. Experience with ticketing or service management tools (e.g., Jira, ServiceNow). Why Join? Opportunity to work on a mission-critical application that makes a real impact. A culture that values … quality, curiosity, and continuous learning . Supportive environment where your expertise will be appreciated and developed. Please note that due to the volume of applications, we can only respond to this that match our requirements. More ❯

a team that values proactive thinking, ownership, and continuous improvement. Culture : Join a business that prioritises people, purpose, and progress — not just policies. If you have: ✅ Experience supporting insurance applications (Subscribe, Exact Advantage, etc.) ✅ Strong SQL/database skills and familiarity with ITIL processes ✅ A background in the London Market or Lloyd’s insurance systems ✅ A customer-focused mindset More ❯