data into ServiceNow using best practices. Experience with programming languages such as Java, JavaScript, and Python. Preferably experienced with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent. Experience using ServiceNow Catalogue Builder and Flow Designer components. Experience working within a DevOps environment, understanding related processes and controls. Strong communication More ❯
the IT setup for new starters.Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration.Support Procurement: Assisting with raising and uploading Purchase Orders and Quotes. What you'll bring:A strong customer service orientation and excellent communication skills (both More ❯
related equipment. Cable and Airflow management. Equipment racking/de-racking; connection of all cabling (data, power). Labelling of equipment. Maintaining DCIM and CMDB records. Disk and other FRU replacement. Ensuring datacentre works are carried out to a very high standard of quality. Following all relevant standards and processes. More ❯
change and release advisory boards and ensuring risk-managed implementation of changes across the IT estate. Knowledge and ConfigurationManagement Maintain the CMDB (ConfigurationManagementDatabase) to the highest standard, ensuring accuracy and integrity across assets and services. Champion best practices in Knowledge Management-ensuring the knowledge base is accurate More ❯
Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service Management processes, CMDB, Service Introduction, Lean Six Sigma, Business Continuity, and Disaster Recovery processes. Empower our associates with the right tools, frameworks, methodologies, metrics, and governance so they … are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations. Proven track record in understanding and shaping strategic Service Management analytics solutions within a business context. Preferably, consulting … and effectiveness. Provide strategic recommendations based on data and insights from ITSM performance metrics. Oversee the design, implementation, maintenance, and continuous improvement of the CMDB, ensuring alignment with business needs. Evaluate and enhance CMDB performance and maturity. Design and implement continuous improvement processes to deliver business value (cost, quality, time More ❯
Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes, CMDB, Service Introduction, Lean Six Sigma, Business continuity and disaster recovery process. Empower our associates with the right and fit for purpose processes, tools, framework, methodology … better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, Disaster recovery, and service Introduction to Operations. Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context. Preferably proven … Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics. Oversee design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with business needs. Evaluate and improve the CMDB performance and maturity. Design and implement the continuous improvement process to deliver business More ❯
Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes, CMDB, Service Introduction, Lean Six Sigma, Business continuity and disaster recovery process. Empower our associates with the right and fit for purpose processes, tools, framework, methodology … better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience Extensive experience in ITSM, L6S, CMDB, Disaster recovery, service Introduction to Operations Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context Preferably proven consulting … Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics Oversee design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with the business needs Evaluate and improve the CMDB performance and maturity Design and implement the continuous improvement process to deliver More ❯
