2 of 2 Permanent Continuous Improvement Process Jobs in the Thames Valley

Director - Process Excellence Office (IT Service Management) Employer: Mars Location: Slough, Berkshire, United Kingdom Salary: Competitive Closing date: 12 May 2025 Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes, CMDB, Service … governance so they can take decisive action, maximizing value and making a meaningful impact to our customers - Technical debt reduction, Business Resiliency, drive process efficiency and effectiveness and make easier is better. What are we looking for? Master's degree in engineering, management, and related field preferred, or … best in class and fit for purpose Service Management strategy that aligns with organization goals and strategy. Drive the adoption of the ITSM Process and measure the efficiency and effectiveness of processes. Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics. Oversee More ❯

in complex ecosystems Familiarity with monitoring tools like Prometheus, Grafana, Azure Monitor Excellent communication and stakeholder engagement skills Experience managing SLAs, incident management, continuous improvement Strategic and hands-on in fast-paced environments Professional English proficiency What will be your key responsibilities? In this role, you … Implementation: Develop and operationalize LLMOps practices, including deployment, monitoring, versioning, and performance tuning. Service Management & Support: Establish incident management, SLAs, change management, and continuous improvement processes. Governance & Compliance: Ensure adherence to Responsible AI, data privacy, and security policies. Platform Roadmap: Translate strategic priorities into scalable services More ❯