5 of 5 Permanent Customer Insight Jobs in the Thames Valley

Customer Success Manager Department/Function: Managed Services Location: Remote , with travel to Customer sites in Reading and London twice a month. The Customer Success Manager is accountable for delivering a consistent and high-quality support experience for managed services clients, ensuring services are aligned with contractual … commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence ...

respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly—even in challenging situations—and fostering ...

Marketing Manager you will have the following responsibilities: Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights. Monitor market trends, competitor activity, and channel performance to optimise strategy and execution. Plan and oversee company presence at industry events and shows. Lead, mentor … partners, and industry influencers, gathering market and satisfaction insights to inform strategy. Drive innovation by exploring new marketing technologies, identifying growth opportunities, and enhancing customer experience. ***Shortlisting in the New Year*** Profile A successful Marketing Manager should have: Proven experience in a similar marketing role - with a clear track ...

forward-thinking, technically advanced team that is reshaping how intelligent systems interact with the world. Working at the intersection of product, strategy, and customer engagement, you will lead the entire lifecycle of highly specialised technology products, from ideation and roadmap creation through to launch and beyond. This is more … teams to make product ideas commercially successful Explore how existing technology can be leveraged in new markets Influence long-term strategy through market research, customer insights, and competitor analysis Work closely with technical teams to integrate emerging capabilities into the product stack Be a technical voice in commercial discussions ...

larger and more strategic accounts, ensuring they get real outcomes and love working with Benji. Collaborate across the organisation Work with product, marketing, and customer success to bring customer insights into the heart of how we build. Shape how we sell As an early sales hire ...