1 to 25 of 31 Permanent ITIL Jobs in the Thames Valley

Technology, or equivalent experience. Desirable certifications include Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305), MCSE, CompTIA Network+, ITIL Foundation. If you are interested in this position please apply online or for more information please contact ...

innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support ...

infrastructure teams and asset managers. Supplier Relationship Management skills, developing strong partnerships with suppliers and ensuring that they are delivering against contractual obligations. ITIL Service Management Accreditation. Strong Data Science/Analysis and reporting skills Able to produce good quality documentation & Architecture Diagrams (Visio) and processes. BMC Discovery TPL (Tideway ...

issues. The personal specification for the Senior Linux Engineer includes: Excellent knowledge of technical management, information analysis and of Linux hardware/software systems. ITIL experience. Team focused; motivated; innovative; diligent. Enjoys working in a fast-paced and time pressured environment. Exceptional organisational skills. Pays strong attention to detail. Excellent ...

goals Act as senior IT business partner, owning end-to-end demand to delivery lifecycle Lead application management, support and delivery using Agile and ITIL-aligned models Drive IT landscape simplification, standardisation and regional harmonisation Ensure high availability, performance and security of business-critical applications Oversee IT operations, escalation management ...

Cisco & Meraki infrastructure. Experience dealing with ISP's and MSP's to achieve technical outcomes Good understanding of ISO/IEC27001, Cyber Essentials Plus, ITIL and secure infrastructure practices. Excellent analytical and problem solving skills, with the ability to resolve complex issues and contribute to service improvements. Ability to collaborate ...

ready data models (DWH/Lakehouse) to support analytics, reporting, and machine-learning use cases. Monitoring and troubleshooting daily data operations, resolving issues following ITIL best practices, and implementing proactive improvements, alerting, and self-healing mechanisms. Enhancing pipeline performance and observability, improving monitoring, alerting, and automated preventative rules. Supporting data ...

projects. Act as a strategic business partner, aligning IT strategy with business objectives. Oversee application management and support, implementing agile methodologies (e.g., Scrum) and ITIL-based processes. Drive IT landscape harmonisation and transformation toward a centralised, standardised regional model. Manage budgets for run, change, and project portfolios. Build strong relationships ...

integration testing with clear defect reporting. Provide regular status updates, reports, and Go/No-Go inputs. Maintain audit-ready documentation aligned with ITIL processes. Governance and Security Follow security guidelines for SC-cleared environments. Adhere to change management and CAB processes with proper test coverage. Required Skills and Qualifications ...

premise systems. Exposure to MongoDB and Elasticsearch. Familiarity with Kafka and LDAP integrations. Experience using Terraform for infrastructure as code. Awareness of ITIL practices and operational support models. Experience working in Agile delivery environments. ...

implement effective corrective actions. Excellent stakeholder communication skills with experience collaborating across cross-functional teams, alongside exposure to delivery frameworks such as Agile, ITIL, PRINCE2, or similar. If this role is of interest, please contact James Aust for more information. ...

services, and integrating automation with third-party tools. Experience working with cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (IaC) tools. Desirable Qualifications: ITIL V3/4 foundation. What You Need To Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. ...

email IT Service Desk (ServiceNow etc) experience Desired Experience .Net (C#), SQL (including SSAS, SSIS & SSRS) Azure infrastructure (VMs, VNETs, certificates etc...,) ITIL v3/v4 Foundation Microsoft certifications (DP-203, DP-600 etc), Databricks certifications Development of enhancements to data pipelines/notebooks & Power BI reports/models Benefits ...

stakeholder engagement skills. Comfortable operating in a fast-paced, evolving environment. Desirable Experience working in the education/schools IT sector . Knowledge of ITIL, Prince2, or similar operational frameworks. Personal Attributes Highly driven and results-focused. Confident leading organisational change. Collaborative, team-oriented, and customer-focused. Able to operate ...

experience managing infrastructure in enterprise environments.* Strong knowledge of Microsoft-based systems, networking, and cloud platforms.* Experience managing budgets, teams, and vendors.* Understanding of ITIL processes and service delivery.* Personal Attributes* Strong leader with excellent organisational skills For the full role profile please click the document attached. Why work ...

place Our main requirements: Relevant cloud architecture certification (e.g., Azure Solutions Architect); security certifications (CISSP/CISM/CCSP) or demonstrable equivalent experience ITIL Foundation or demonstrably equivalent service leadership capability Significant experience in digital transformation, cloud adoption and embedding cloud platforms into business operations Strong knowledge of Azure/ ...

securing development pipelines Mentor and provide security direction to other team members Carry out security engineering tasks to agreed SLAs/KPIs using ITIL best practice Develop understanding of threats, risks, and evolving attack vectors facing the business Represent the security team as subject matter expert in meetings and projects ...

multi-function teams across service desk, field engineering and projects. A track record of driving operational improvement, transformation and scaling services. Strong understanding of ITIL or similar service management frameworks. Someone who can balance strategic thinking with a hands-on, delivery-focused approach. A collaborative leader who can bring teams ...

Assess risk and impact for all planned activities Ensure compliance with site access, permits, and handover processes The successful Change Enablement Analyst will have: ITIL Foundation (V3/4) or equivalent Experience in Change & Availability Management Strong communication and organisational skills Ability to manage and improve supplier performance Nice ...

infrastructure solutions, manage lifecycle activities, and provide 3rd line support across HPC and Linux environments. You'll contribute to Cyber Security best practices, follow ITIL Change Management processes, and drive continual service improvement initiatives. We would like you to come with most of the following: Linux systems administration HPC cluster ...

workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support … service metrics. Recommend and support service and process improvements. Proactively chase or escalate tickets approaching SLA breach. Take operational ownership of critical escalations following ITIL Incident Management. Contribute to knowledge management including SOPs, documentation, and knowledge articles. Assist with onboarding, training support, and upskilling of Level 1 analysts. Attend customer ...

systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft … Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to £40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual ...

coordinate technical and non technical tasks across multiple teams. Well-spoken/Articulated. Good time management skills. Able to work remotely when required. ITIL v3 or ITIL 4 Foundation. Experience of Project Management principles. Desirable: Prince 2 Practitioner qualification ITIL Release, Control & Validation qualification Performance Indicators Ensure Contract meets ...

Overall Job Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support … positive proactive approach to maintaining and improving services. Fluent in business English – written and verbal. Financial Services’ experience advantageous. Degree educated or equivalent experience. ITIL v3 or v4 Foundation. PRINCE2 Foundation and Practitioner/Agile – Scrum Master desirable. Full current driving license required. Flexibility to travel and work at other ...

everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll support the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern … continual improvement. Collaborating across teams, youll ensure changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer ...