1 to 25 of 32 Permanent ITIL Jobs in the Thames Valley

Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V Currently holds SC or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Able to communicate clearly with peers as well as management Self ...

Virtualised environments. • Experience of Containerised environments - Docker • Ability to be on-site in Milton Keynes for approximately three days per week. Desirable Criteria • ITIL Foundation certificate. • Experience with scripting languages (e.g. Python). • Cloud support experience (e.g. AWS, Azure, or Google Cloud). • Windows system administration, including patching and Active ...

high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice and service management standards. Monitor system alerts, perform routine checks to ensure service stability, and collaborate with technical teams to resolve complex issues. ...

endpoints (laptops, desktops, mobile phones, tablets) * Possess a positive can-do attitude and be able to communicate with users of all different technical levels * ITIL knowledge. Salary up to £37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays ...

ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications ServiceNow Certified System ...

that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Document all support requests and resolutions in the ticketing ...

issues. The personal specification for the Senior Linux Engineer includes: Excellent knowledge of technical management, information analysis and of Linux hardware/software systems. ITIL experience. Team focused; motivated; innovative; diligent. Enjoys working in a fast-paced and time pressured environment. Exceptional organisational skills. Pays strong attention to detail. Excellent ...

hardware/software systems. Experience with the systems detailed above. Hands-on experience with computer networks, network administration and network installation Relevant professional qualifications ITIL experience. Team focused; motivated; innovative; diligent. Enjoys working in a fast-paced and time pressured environment. Exceptional organisational skills. Pays strong attention to detail. Excellent ...

projects. Act as a strategic business partner, aligning IT strategy with business objectives. Oversee application management and support, implementing agile methodologies (e.g., Scrum) and ITIL-based processes. Drive IT landscape harmonisation and transformation toward a centralised, standardised regional model. Manage budgets for run, change, and project portfolios. Build strong relationships ...

Microsoft 365 Basic Active Directory experience Strong communication and customer service skills UK Driving License Required Desirable Skills MSP environment experience Basic networking knowledge ITIL or entry-level IT certifications Benefits Competitive starting salary Company pension scheme 25 days annual leave plus bank holidays Paid certifications and study support Clear ...

team member Customer facing skills Ability to assist with Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes ...

Lead full lifecycle delivery from demand and business engagement through to implementation and support Oversee application management and support models, embedding structured Agile and ITIL-based processes Drive improvements in architecture, standardisation and system performance Take ownership of IT budgets covering operational spend, change initiatives and project portfolios Lead regional ...

under pressure and to tight deadlines. Analyst needs to work in a concise and professional manner Well-spoken/Articulated Good Time management skills ITIL v3 Foundation ...

Checkpoint, Juniper) Experience with load balancers and authentication technologies Proven problem-solving skills and ability to work under pressure Excellent communication and organisational skills ITIL process knowledge and experience in a NOC or multi-customer environment ...

datasets (DWH/Lakehouse) to support business intelligence, analytics, and operational reporting. Monitoring and supporting live data pipelines, resolving issues in line with ITIL best practices , and implementing proactive alerting and self-healing mechanisms. Identifying and implementing performance optimisations across data pipelines, queries, and reporting workloads. Supporting data governance processes ...

measure performance against KPIs, manage risks and issues, and build strong relationships with stakeholders to enable effective Change deployment. What youll bring? I hold ITIL v4 Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ...

overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high-pressure environment. Strong background in Service Management (ITIL framework essential). Ability to interpret and present data , with excellent reporting and analytics skills. Exceptional communication skills - able to relay complex information clearly. Experience ...

management. Proven track record of managing multi-million-dollar programs. Certifications: PMP, SAFe, or equivalent certifications preferred. Tools & Methodologies: Proficiency in Agile, DevOps, and ITIL practices. Experience with Jira, MS Project, and other program management tools. ...

working style, comfortable partnering with cross-functional teams A drive for continuous improvement, seeking opportunities to enhance processes and reduce repeat issues Familiarity with ITIL principles and experience using ITSM tools About Us: Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span ...

premise systems. Exposure to MongoDB and Elasticsearch. Familiarity with Kafka and LDAP integrations. Experience using Terraform for infrastructure as code. Awareness of ITIL practices and operational support models. Experience working in Agile delivery environments. ...

Systems Support team. You will be Comp TIA Network+ (or similar) certified with a strong understanding of Cloud technologies (Azure/365) and ITIL principles. A strong understanding of network fundamentals (TCP/IP, DNS, VPN, Firewalls etc) as well proven skills in Widows Server, Virtualisation, Replication and back ...

environments. Strong understanding of structured cabling, network hardware, and comms cabinet installations. Excellent project management skills, including planning, scheduling, and resource allocation. Familiarity with ITIL, Prince2, or Agile methodologies (certifications preferred). Strong communication and stakeholder engagement skills. Ability to manage multiple sites and vendors effectively. Desirable Qualifications Technical certifications ...

team that supports critical voice communication systems used by police officers and emergency services. Professional Growth: Engage with emerging technologies and best practises like ITIL, Lean Six Sigma, and Prince 2. Flexibility: While the role is primarily office-based, it includes travel to various sites across the UK. ...

manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience of designing, developing and executing ATF test cases in ServiceNow. ServiceNow certification ...

like Helix, Remedy and must have worked on the ITSM transformation programs. In-depth knowledge of Telecom OSS architecture and design mandatory. Familiarity with ITIL and enterprise architecture frameworks. Ability to design integration patterns between ITSM and OSS systems. Excellent analytical and problem-solving skills. Strong communication and stakeholder engagement ...