20 of 20 Permanent ITIL Jobs in the Thames Valley

implements preventative measures. Person Specification Qualifications Essential Degree level or equivalent experience in a relevant field. Desirable Relevant IT management and cybersecurity certifications (e.g. ITIL, CompTIA, CISMP, PMP). Evidence of ongoing professional development. Skills and Knowledge Essential People Management: Leading, mentoring, and developing an IT team. Systems Ownership: Asset ...

service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 or PMP Microsoft, Azure, VMware, Cisco or AWS certifications Cybersecurity certifications such as CISSP, CISM or ISO 27001 Please note: Candidates must have previous ...

processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset; structured and methodical approach Team-oriented; promotes collaboration and knowledge sharing ...

especially like to hear from you; Architecture qualifications such as TOGAF, Open CA, BCS, or equivalent Cloud architecture certifications (AWS, Azure, Google Cloud) ITIL, CISSP, ISSAP, or other security and service management qualifications Experience in telecommunications, OSS/BSS, infrastructure management, or network operations Experience within joint venture, regulated, safety ...

similar deployment tooling. Experience working within technical consulting, professional services, implementation or customer-facing technical roles Experience producing high-quality technical documentation Familiarity with ITIL-aligned support and change management processes Excellent communication skills with both technical and non-technical stakeholders Must have the right to work ...

that does not accurately reflect their knowledge, skills and values. Person Specification Qualifications Essential Evidence of formal education or experience (A Level equivalent) Desirable ITIL Service Management (Foundation) Experience Essential Previous experience of working within a Service/Help Desk environment. Previous experience of working in a Customer Services environment. ...

solutions (Squid, Apache and NGINX) AWS/Azure CISCO CCNP + Nexus Switching CISCO ASA/Firepower OPNSense Fortinet firewalls Checkpoint CCSE/CCSM ITIL Why join us? This is an opportunity to join a global technology solutions provider where you'll have real influence, work with a broad range ...

Model Based Engineering environments Engineering lifecycle management Security, governance or compliance Agile, Waterfall or Hybrid delivery Desirable experience Active SC Clearance (or recently held) ITIL Prince2 APM Agile/SAFe Engineering or technical degree If you've successfully delivered complex technical programmes within Defence or Aerospace and are looking ...

Change management training Desirable Professional Scrum Master (PSM) II/Professional Agile Leadership or similar advanced project management qualification Managing successful programmes (MSP) or ITIL certification Process redesign training Experience Essential Practical experience of designing and delivering digital transformation projects, ideally in the NHS or wider UK public sector Practical ...

platforms such as NetSuite, Sage, Phocas or bespoke systems is highly desirable, along with exposure to Power BI, basic SQL, PowerShell, Linux, ITIL or project methodologies. A full UK driving licence is essential, as occasional travel to other sites or supplier locations will be required. Pool cars are used ...

basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL). Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows … pressure, live production environments. Excellent communication skills and the ability to work in a team-oriented environment. Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows ...

investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting ...

principles. Experience managing complex stakeholder landscapes, suppliers, and secure engineering environments. Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics, or similar technical discipline. ITIL, PRINCE2, APM or equivalent experience. Desirable SAFe or Agile delivery experience. Knowledge of EM simulation methods including MoM, FEM, FDTD, Physical Optics, and hybrid ...

Desirable Formal professional certification (CISSP, CISM) and/or formal training in information security standards and best practice (e.g.: ISO 27001/2, Essentials) ITIL Qualification Knowledge Essential Proven and significant security operations leadership experience and/or formal management qualification Demonstrated expertise in an IT Security environment. A significant ...

preferably in digital engineering or product lifecycle management. Degree in engineering, computer science, or a related technical discipline. Service Management certification or experience (e.g., ITIL). Project or Programme Management qualification (e.g., APM, PRINCE2) or demonstrable experience managing complex deliveries. First-hand knowledge of digital engineering technologies and toolsets relevant ...

deployments. Strong stakeholder management and communication skills with both technical and non-technical audiences. Familiarity with project management methodologies such as PRINCE2, Agile, or ITIL (certifications are advantageous). ...

Demonstrable experience of working autonomously in a multi-vendor enterprise scale environment. Working knowledge and/or general understanding of technology methodologies such as ITIL V3. Act as a security expert, within the Managed Services Team for Service Delivery, Engineering, Operations, Product and Project Management. Offensive or Defensive hacking knowledge ...

systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft … Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to £40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual ...

troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes … just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. ...

models is fundamental to the role. Experience configuring or troubleshooting network is desirable Working with MySQL - any exposure to MySQL or equivalent is beneficial ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus Who you are You are detail oriented, quickly identifying issues ...