7 of 7 Permanent ITIL Certification Jobs in the Thames Valley

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality and customer satisfaction. Establish … Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving and analytical skills, with ...

stakeholder communication across IT and business functions Qualifications & Key Requirements Bachelor’s degree in Technology, Engineering, Management, or related field (Master’s degree preferred) ITIL certification (Foundation/Intermediate/Expert) preferred 12+ years of experience in application support, IT service management, or IT operations leadership roles Strong … expertise in ITIL frameworks, including incident, problem, change, and service management Proven experience managing technical support teams, global vendors, and 24/7 operational support models Experience in insurance or regulated industry environments is highly desirable We offer: Great opportunity to work for the biggest logistics company ...

sector would be very beneficial for this assignment. Must have WAN, LAN, VLAN Design & Implementation along with Firewall Setup, configuration & Management. You will have ITIL certification along with experience of ITIL practices. The rate for this assignment is circa £300 - £400 per day. This ...

Change management training Desirable Professional Scrum Master (PSM) II/Professional Agile Leadership or similar advanced project management qualification Managing successful programmes (MSP) or ITIL certification Process redesign training Experience Essential Practical experience of designing and delivering digital transformation projects, ideally in the NHS or wider UK public ...

rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher‐level ITIL qualifications (Managing Professional or Strategic Leader … strong advantage. Project management certification (PRINCE2, PMP, or APM) is beneficial but not a prerequisite. We value relevant experience and a strong professional track record; we will not reject strong candidates on the basis of formal qualifications alone. What good looks like In 12 months, a successful SDM will ...

hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments. Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles. Practical expertise with workflows, service catalogues, automation, reporting, and integrations. Excellent communication, facilitation, and stakeholder engagement skills. Desirable: HaloITSM certifications, ITIL certifications ...