5 of 5 Permanent ITIL Foundation Certificate Jobs in the Thames Valley

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

incidents using SIEM tools such as Microsoft Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes … tools such as Graylog Scripting or programming (PowerShell, Python, etc.) Knowledge of hybrid AD/Entra ID environments Exposure to Cloudflare or similar technologies ITIL Foundation certification What’s in It for You Exposure to a wide range of technologies and industries Supportive team environment with a focus ...

stakeholder management skills. Customer-focused approach with the ability to perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What ...

vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification or practical experience working within ITIL-based service management environments. Additional project management qualifications such as PMP or Agile certifications ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community ...