2 of 2 Permanent IVR Jobs in the Thames Valley

channel customer service AI solutions. The role blends conversational design, LLM prompt engineering, evaluation discipline, and production‐grade governance. You will design prompts for IVR, chatbots, and messaging; build agentic workflows with tool calling and multi‐step reasoning; implement guardrails for safety and compliance, and integrate prompts with ...

service AI solutions. The role blends conversational design, LLM prompt engineering, evaluation discipline, and production‐grade governance Your responsibilities: Design and iterate prompts for IVR, voice bots, chatbots, and messaging channels. Build agentic AI workflows using tool calling, orchestration, and multi‐step reasoning. Define and maintain prompt evaluation frameworks, regression … with Git, CI/CD concepts, and release governance. Strong stakeholder communication skills. Desirable skills/knowledge/experience: Voice AI/IVA/IVR modernisation experience. Experience in regulated industries (utilities, BFSI, public sector). Exposure to contact‐centre metrics such as containment, deflection, CSAT. #J-18808-Ljbffr ...