5 of 5 Permanent IVR Jobs in the Thames Valley

Genesys IVR Specialist London | Hybrid … per annum Is this the Genesys IVR Specialist role for you? Crone Corkill are assisting a technology consultancy as the look to hire an IVR (Interactive Voice Response) Specialist on a permanent basis. This could also be considered as a Lead or Architect position, so please apply if you feel suitable. They’re ideally looking for someone with Genesys Cloud … in contact centre or customer service environments, this could be the role for you! This is a pivotal hire as they look to modernise customer interactions, migrating from legacy IVR to intelligent, natural language-driven experiences. An understanding of enterprise system design and AI/Machine Learning enabled voice applications is also ideal. What will you do as a Genesys More ❯

expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys More ❯

management. • Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance. • Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing). • Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments. • Experienced in using JIRA and Confluence for agile project tracking and More ❯

management. • Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance. • Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing). • Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments. • Experienced in using JIRA and Confluence f or agile project tracking More ❯

to our customers, make the most of our diverse talents, and stay focused on what matters. It's our way for everyone to give their best. As an AWS IVR Engineer within the Run and Operate chapter, you will help the team manage and maintain our AWS Connect IVR solution. The solution was migrated from a third party to our … the squad to support the migration. Be critical of the current solution and suggest improvements. Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can transition to BAU support. Share knowledge with other members of the chapter. You will need We are looking for the following skills & experience: Significant commercial experience using AWS More ❯