4 of 4 Permanent Impact Analysis Jobs in the Thames Valley

server-based applications.Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.Provide guidance, training, and technical … coaching to junior analysts.Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.Create and update \"how to guides\" and knowledge base articles for common fixes and internal processes.Collaborate closely with other application engineers in the team as well as liaising with the client ...

TSOM Implementation: Lead the design and implementation of TSM and TSOM solutions, including incident, problem and change management, event ingestion, alarm correlation, service impact analysis and service assurance workflows. CSDM & CMDB Governance: Design and govern the service data model, ensuring business services, technical services, applications and configuration items ...

TSOM Implementation: Lead the design and implementation of TSM and TSOM solutions, including incident, problem and change management, event ingestion, alarm correlation, service impact analysis and service assurance workflows. CSDM & CMDB Governance: Design and govern the service data model, ensuring business services, technical services, applications and configuration items ...

KPIs. Responsible for ensuring internal and external calls are answered effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction Own incident resolution throughout local … resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Responsible for activities that require Service Desk approval for new products and services accepted into service. DECISION MAKING SCOPE Providing decisions on first ...