Senior Salesforce Business Analyst
- Location
- Oxford, England, United Kingdom
agentic and generative AI capabilities across our Salesforce ecosystem and adjacent platforms. We partner with customers, authors, editors, and Elsevier colleagues to drive intelligent automation, frictionless personalised experiences, and streamlined processes that support cost optimisation and growth. We provide the expertise to understand business challenges … functional specifications that bridge business needs with emerging AI capabilities. Responsibilities Partner with business and product teams to identify opportunities where AI agents, automation, and data unification can remove friction, reduce cost, or improve customer/employee experience Document current-state business processes and design future-state processes ...