2 of 2 Permanent Major Incident Management Jobs in the Thames Valley

experienced Major Incident Manager/Duty Manager ready to take control in a live, mission-critical environment? Do you thrive under pressure, make confident decisions in real time, and bring clarity to complex operational situations? If so, we'd love to hear from you. At Certes … operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making. This role will be rewarding for someone who can act as an operational commander with enough technical awareness ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat ...