Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, NetworkManagement, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and … not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from … don’t reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery More ❯
across multiple sites, supporting internal systems and users, and ensuring the smooth operation of cloud infrastructure. Working closely with senior leadership, you'll take ownership of Microsoft 365 administration, networkmanagement, and cyber compliance. This is a hands-on position ideal for someone with strong technical knowledge and a passion for digital transformation, who's keen to drive … of the IT Manager? We're looking for a proactive, technically skilled IT professional with a strong customer focus. Ideally, your experience will include: Microsoft 365 Cloud-first infrastructure management Ubiquiti Unifi networking Power Platform: PowerApps, Power BI, Power Automate I want to do that! If you're looking for the next step in your IT career and want More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
Life on the team If youve set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and youll find everything in place to help you realise your ambitions. Were Europes leading independent provider of IT infrastructure services, known for being open, upfront, and straightforward. Youll always know whats expected of you, have … cutting-edge tools, work with leading organisations, and be part of a team that values collaboration and innovation. Youll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing root cause analysis to managing change requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What … youll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident records Participate in team meetings and contribute to service improvements Use monitoring tools to track and More ❯