2 of 2 Permanent Server Management Jobs in the Thames Valley

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor ...

recurring or high-impact issues and implement preventive measures. Maintain high availability of critical systems through proactive monitoring, patching, updates, and performance tuning. Infrastructure Management & Optimisation Design, implement, maintain, and support virtualised environments (VMware) and containerised workloads (Kubernetes). Manage and optimise core business systems, including Progress OpenEdge databases … advanced infrastructure support roles. Strong hands-on expertise in: VMware virtualisation (vSphere, vCenter, ESXi) Kubernetes container orchestration Progress OpenEdge SQL databases (administration, tuning, backups) Server management (Windows/Linux), networking, storage, and cloud platforms Track record of resolving complex technical incidents and delivering root-cause fixes. Experience contributing ...