Role title : Lead Service Designer Location : Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across … the public and private sectors, applying servicedesign methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members … and contribute to business growth. Key responsibilities: User-centred design leadership and strategy. Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend and execute appropriate UCD activities based on project needs. Create and maintain phase-appropriate UCD deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through More ❯
Role title : Lead Service Designer Location : Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across … the public and private sectors, applying servicedesign methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members … and contribute to business growth. Key responsibilities: User-centred design leadership and strategy. Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend and execute appropriate UCD activities based on project needs. Create and maintain phase-appropriate UCD deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through More ❯
sales and in-life project execution. Manage Pre-Sales Solutions Architects and Project Engineers to ensure technical excellence and solution assurance. Govern the full solution lifecycle, from high-level design to implementation and handover. Align solutions with customer needs, industry standards, and internal capabilities. Collaborate with Shared ServiceDesign and PMO teams on design execution, costing … to translate customer needs into scalable solutions. Skilled in documentation, compliance, and National Grid technologies (e.g., SDH/PDH). Leads with integrity and technical credibility, collaborating effectively with design teams. Excellent interpersonal, presentation, and stakeholder management skills. Holds a relevant degree and has 23 years experience in technical roles. Proficient in Telco technologies, certified, and experienced in team … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯
sales and in-life project execution. Manage Pre-Sales Solutions Architects and Project Engineers to ensure technical excellence and solution assurance. Govern the full solution lifecycle, from high-level design to implementation and handover. Align solutions with customer needs, industry standards, and internal capabilities. Collaborate with Shared ServiceDesign and PMO teams on design execution, costing … to translate customer needs into scalable solutions. Skilled in documentation, compliance, and National Grid technologies (e.g., SDH/PDH). Leads with integrity and technical credibility, collaborating effectively with design teams. Excellent interpersonal, presentation, and stakeholder management skills. Holds a relevant degree and has 23 years experience in technical roles. Proficient in Telco technologies, certified, and experienced in team … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯
