9 of 9 Permanent Service Design Jobs in the Thames Valley

are conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing and … to ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints, process flows … and user journeys. Stakeholder Collaboration: Engage with stakeholders to gather requirements, understand business needs, and ensure alignment with service design. Continuous Improvement: Identify opportunities for service improvement and implement changes to enhance service quality and efficiency. User Experience: Focus on creating a positive user experience by designing services that are intuitive and easy to use. Technology Integration More ❯

We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. In this role, you'll shape experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind. You'll … apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting … research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a More ❯

digital services. As a senior leader, you will: Oversee daily operations and personnel across all services Lead delivery of organisational strategy and transformation initiatives Represent EBPC in digital innovation, service design and system implementation You will empower teams, support new business, and uphold professional standards through effective decision-making and problem-solving Main duties of the job Leadership … as needed Maintain close operational and clinical team relationships Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners) Identify and act on opportunities for cost savings and service improvement Flex operational models to maintain safety and budget compliance Support SOP and policy development across services Digital & Business Intelligence: Lead digital solution implementation, ensuring secure and robust architecture … Promote clinical engagement and digital integration in service design Represent EBPC in digital policy and national strategic programmes Oversee Business Intelligence, including data quality, submissions, and capacity planning Ensure digital compliance (IT security, DSPT, Caldicott), EPRR standards, and budget control Lead a skilled digital and BI team About us EBPC is a well-respected enabler of high-quality More ❯

About the role As the Service Assurance Lead you will provide assurance that all Service Management Centre outcomes are being delivered effectively across the Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the required activities relating to Capacity, Disaster Recovery (DR), Business Continuity (BC), Risk and … Service Design & Transition. You will ensure technology and security controls are effectively and proportionately monitored and managed across the Technology function.In the Technology Shared Capability, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. Expected Salary - £60,000 - £75,000 Contract type - This position is a Secondment/Fixed Term contract … office and home based upon your personal needs whilst balancing the needs of the business. Location - This role is based at our Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams are More ❯

to lead and deliver a portfolio of user-focused advisory and professional services. In this pivotal role, you will be responsible for shaping, delivering, and evolving Digital Workplace Experience service offerings to ensure clients achieve measurable business outcomes through people-first technology strategies. ?? Your Role and Responsibilities As a Digital Workplace Delivery Manager, you will: Oversee and support presales … position and deliver new advisory services. Contribute to the growth and strategic direction of the Digital Workplace portfolio Maintain and grow strong customer and partner relationships , ensuring excellence in service delivery, engagement satisfaction, and ongoing customer loyalty. Represent and promote the Workplace Experience brand , both internally and externally, enhancing visibility and impact within the market. ?? Key Responsibilities Act as … a trusted advisor to presales, sales, and delivery teams to ensure service design and execution are aligned. Collaborate with stakeholders to advance digital workplace initiatives , improving user experience and productivity. Ensure cross-functional alignment and effective service transition throughout project lifecycles. Drive continuous improvement of advisory offerings, tools, and delivery methods. ? What You'll Bring Proven experience More ❯

clear milestones. Set architectural standards across application, data, integration, infrastructure, and security domains. Map current and future-state processes to support strategic transformation. Drive scalable, user-focused product and service design across digital portfolios. Build data architecture to generate insights from analytics, systems, and operations. Scan emerging technologies and trends to inform strategic decisions. Align project roles with … effective delivery. Advise senior leaders on investment and transformation priorities. Ideal Candidate: Proven experience as an Enterprise Architect within complex, multi-stakeholder environment Ideally within regulated, public sector or service sector environments Strong understanding of government digital and technology standards, security frameworks (such as TOGAF, BIZBOK, or ArchiMate), and enterprise integration patterns. A strategic thinker with excellent stakeholder engagement … ideally with exposure to Microsoft Azure, enterprise SaaS, and data platforms. This is a rare opportunity to influence strategic technology outcomes within an organisation committed to transformation, innovation, and service excellence. Location: South England (Hybrid More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens. You will collaborate with multidisciplinary teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the GOV.UK content style guide and contribute to agile delivery teams across the entire product … cycle. Key Responsibilities Research & Discovery - Conduct content audits, analyse user needs, and assess the content requirements of public sector services. Content Strategy - Develop and manage content strategies aligned with service and user goals. User-Centered Design - Write and iterate content based on user research, testing feedback, and analytics. Collaboration - Work closely with stakeholders, designers, developers, and policy teams More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … collaborative, high-performing environment. Drive Stakeholder Collaboration: Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Promote Innovative Thinking: Encourage and lead the design and implementation of forward-thinking solutions that drive customer and business impact. Navigate Risk Effectively: Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. … to project work, accelerating delivery and insight. Nice to have: Discovery & Alpha Project Involvement: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. GDS Familiarity: Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree or equivalent qualification related to the area you More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … collaborative, high-performing environment. Drive Stakeholder Collaboration: Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Promote Innovative Thinking: Encourage and lead the design and implementation of forward-thinking solutions that drive customer and business impact. Navigate Risk Effectively: Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. … to project work, accelerating delivery and insight. Nice to have: Discovery & Alpha Project Involvement: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. GDS Familiarity: Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree or equivalent qualification related to the area you More ❯