2 of 2 Permanent Customer Experience Jobs in Thatcham

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent … role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal Hours of Work:Monday to Sunday, 24x7x365 Shift Rota.4 days on, 4 days ...

Service Desk Analyst (1st Line Support) We are seeking a customer-focused IT Service Desk Analyst to be the first point of contact for IT incidents and service requests. You will log, triage, and resolve issues end to end, delivering excellent service in line with SLAs and aiming … contact resolution. This role suits someone who enjoys problem-solving in a fast-paced Managed Services environment and takes pride in delivering a positive customer experience. Working Hours 24x7x365 shift rota: 4 days on/4 days off/4 nights on/4 days off (12-hour shifts ...