2 of 2 Permanent Social Skills Jobs in Thatcham

Office) Strong problem-solving skills and attention to detail, with a passion for learning and a proactive approach to troubleshooting technical issues. Excellent communication and interpersonal skills, with the ability to interact professionally with end-users of varying technical abilities. Ability to work independently and collaboratively as part ...

line with SLAs Provide first-line technical support via telephone and remote tools Troubleshoot and resolve hardware, software, application, and network issues Maintain regular communication with customers throughout the ticket lifecycle Monitor alerts from proactive monitoring systems and manage events accordingly Escalate incidents to resolver groups or third parties where … required Liaise with vendors and suppliers, acting as a central communication point Allocate and schedule tickets to Field Engineers, ensuring correct resourcing Maintain and update the knowledge base and internal documentation Administer IT systems, including user account creation and updates Ensure accurate and timely ticket updates within the Service Management ...