1st Line Team Leader
- Hiring Organisation
- Constant Recruitment
- Location
- Tonbridge, Kent, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction … communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people ...