2 of 2 Permanent Customer Service Jobs in Tonbridge

enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced … technical documentation Contributing to the Out of Hours rota when required What they’re looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most ...

group policies in Active Directory Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP) Log, track, and resolve incidents and service requests Escalate complex issues where necessary and follow through to resolution Maintain clear documentation and contribute to knowledge bases Skills & Experience Previous experience … support/service desk role Good working knowledge of Windows 10 & 11 Hands-on experience with Active Directory (user management, password resets, permissions) Understanding of networking principles Strong communication and customer service skills A proactive attitude and willingness to learn Desirable (but not essential) IT-related qualifications ...