1 to 2 of 2 Permanent Case Management Jobs in Tyne and Wear

levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

commitment to quality. It starts with you. We’re looking for an ER Manager to support the North Region with all aspects of ER case management. You will be a strong communicator with experience in managing complex ER cases, ideally qualified to CIPD level 5 with proven experience in … deliver excellence within their sites. As our ER Manager you will: Advise and coach managers on all aspects of employee relations issues. Act as case manager for all types of ER cases, discplinary, grievance, capability etc. Continuously upskill line managers within the region on ER. Manage change projects within more »