1 of 1 Permanent Customer Service Advisor Jobs in Tyne and Wear

tone for this region. You will love this role if you are motivated by helping others. We are looking for someone who loves solving problems and creating lasting customer relationships. This is a great opportunity if you want to join a customer-centric team and play a central role in our success. Reporting into a Contact … Team Leader, you'll serve consumers by: Consumer Services Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first-time resolution rate Manage telephone and email communication from clients and their customers in relation to their service contracts with … us Resolve first line customer queries relating to their accounts associated to payment contracts and contractual relationships Report any complex issues raised by consumers and/or customers, and escalate where necessary Engage with consumers regarding overdue balances and the collection of those in line with relevant Collections policies, maintaining individual areas within the system's ledger by More ❯