3 of 3 Permanent IT Services Manager Jobs in Tyne and Wear

Our Senior IT Service Design Managers help shape services that support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation. Pay up to … We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Design Manager in DWP Digital, you'll help shape the services that support millions of people across the UK, making sure they're designed to meet business needs and deliver a great user experience. You'll bring deep expertise in … the status quo, bring fresh ideas, and apply strong analytical skills to simplify complex information into clear, effective designs. This is a fast-paced role where you'll ensure services are fully supported before going live, with KPIs, SLAs, and operational readiness in place. You'll prioritise design activities, resolve conflicts, and help drive quality across everything we deliver. More ❯

Lead IT Service Manager Paying up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our growing ITSM teams in leading a large migration programme from our legacy products. … premise and cloud-hosted solutions-and in developing and maintaining technical capability across projects and throughout the service lifecycle. You and your role As Lead IT Service Manager, you will be responsible for driving the migration of DWP Digital Integration customers from legacy products to strategic solutions, or overseeing their decommissioning. You will define and lead … the migration strategy, ensuring minimal disruption to live services and effective collaboration with Application Support and Integration Live Service teams. You will coordinate service transitions with Other Government Departments and external partners, managing resources across projects, service teams, and suppliers. Strong stakeholder engagement and communication will be key to success. You will proactively identify and resolve issues, presenting informed More ❯

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the … group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant More ❯