3 of 3 Permanent Technical Support Jobs in Tyne and Wear

Technical Support Lead Newcastle - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is … seamless, efficient, and impactful. About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through … the cracks. This is your chance to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with More ❯

Technical Support Lead Newcastle - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is … seamless, efficient, and impactful. About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through … the cracks. This is your chance to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with More ❯

Technical Support Engineer £35,000 - £40,000 + Training + Progression + Benefits Newcastle (Commutable from: Gateshead, Sunderland, Washington, Consett, Chester-le-Street, Cramlington, Hexham) Do you have Software and IT Support experience, looking to work for a globally renowned manufacturer offering full training across a range of modern systems? This is a highly varied role, where … is available.In this Monday - Friday days based role, you will be based from their head office with occasional travel to customer sites. You will primarily be responsible for external support on the integration and maintenance of software. This position would suit an IT, Software or Computer Science specialist, looking for a stable permanent role with a rapidly growing business … offering technical development and progression. The Role: External and Customer Technical Support. Setting up, maintaining product software. Monday - Friday days based with occasional travel. The Person: IT/Software/Computer Science background. Happy to work with external clients. Commutable to Newcastle. More ❯