IT Support Analyst (Out of Hours)
- Location
- Newcastle upon Tyne, England, United Kingdom
nortonrosefulbright.com. The Role Reporting to the IT Customer Services Team Leader, this is a customer focused, visible role requiring excellent first and second line desktop support skills. This role works alongside the existing Service Desk team, but covering our out of hours shift pattern. This role is hybrid, based … incidents, requests and how-do-I? queries. Troubleshooting IT problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, Azure Virtual Desktop, Cisco VPN & Microsoft Multi-Factor Authentication). Ensure all interactions with the IT Service Desk are logged accurately in our ITSM tool ...