2 of 2 Permanent WFM Jobs in Tyne and Wear

with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

our people and the service we offer to our customers and establish service performance standards. You will be the business lead for the implementation of a new ACD/WFM system and development of proposals for service transformation to improve the efficiency and effectiveness of the service with a focus on how technology and channel shift can enhance productivity. You … to inform decision making and develop proposals for service development and continuous improvement. Work with DDaT technical leaders to ensure successful implementation of a new systems e.g. telephony and Workforce Management System. Co-ordinate user research activity for internal and external users and utilise this to develop proposals for service improvement. Work with a range of colleagues to ensure operational More ❯