2 of 2 Permanent ADSL Jobs in the UK

on fixes, software and hardware installations, and configurations. Troubleshooting IT problems ranging from software issues to hardware troubleshooting. Setting up hardware using Microsoft Intune. Troubleshooting basic network connectivity, including ADSL broadband issues. Performing preventative maintenance on workstations and peripherals. Testing fixes to confirm resolution, and performing post-resolution follow-ups. Analysing resolution trends to prevent future issues and developing help More ❯

will make a real impact. You'll be the first point of contact for our customers, supporting a range of home connectivity and communication products including FTTP, FTTC, SoGEA, ADSL, PSTN, VoIP, and email. Your goal? Resolve issues efficiently, educate customers on self-service tools, and ensure every interaction leaves them feeling confident in both the service and the support … attention, care and urgency Contributing ideas for service improvements and team development Participating in team meetings and department meetings What You'll Bring: Technical Skills: A solid understanding of ADSL, FTTC, FTTP(H), PSTN & VoIP products Previous work experience within the ISP Industry, IT Helpdesk, or a comparable Technical Support environment Familiarity with internet technologies such as Email, DNS, IPv4 More ❯