2 of 2 Permanent Help Desk Support Engineer Jobs in the UK

Helpdesk Technical Support Engineer - MSP Experience Required, Reading Client: Digital Waffle Location: Reading, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 97b56c57cec8 Job Views: 6 Posted: 25.06.2025 Expiry Date: 09.08.2025 Job Description: Helpdesk Technical Support Engineer - MSP Experience Required A leading Managed Service Provider (MSP) is seeking a … with virtualization platforms such as VMware ESX, vCenter, or Hyper-V. Implement and maintain security software, endpoint security, and remote monitoring tools. Log and manage incidents through a service desk ticketing system. Engage directly with clients, ensuring excellent communication and customer service. Document customer interactions and solutions to contribute to a growing knowledge base. Escalate complex issues and collaborate … is essential Strong technical expertise in: Windows Server, Active Directory, Microsoft 365, and Azure Virtualization (VMware or Hyper-V) Security software and endpoint protection solutions Remote desktop tools and help desk software Excellent client-facing skills - ability to communicate complex IT issues clearly and professionally. Ability to troubleshoot a wide range of IT systems, including desktops, servers, networking More ❯

Job Title: iManage Support Engineer (Tier 1 & Tier 2) – Remote (UK) Location: UK – Remote About the Role We are looking for entry-level iManage Support Engineers to join our remote UK-based team. You will provide … frontline support to users adopting the iManage Cloud platform, helping those who are new to the system navigate and resolve issues efficiently. As part of the general help desk, your primary focus will be assisting users who have little or no experience with iManage Cloud, guiding them through common tasks and troubleshooting user-related problems. This … to users accessing the iManage Cloud platform. Assist users unfamiliar with iManage Cloud by providing clear, patient guidance. Respond to user requests and issues via the general help desk. Perform basic troubleshooting and escalate complex issues appropriately. Support the smooth adoption and daily use of iManage Cloud. Maintain accurate records of support requests More ❯