3 of 3 Permanent ICT Support Technician Jobs in the UK

ICT Technician/IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West … 00am – 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician/IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line … Support on core ICT infrastructure components and software applications. Working as the ICT Technician/IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician/IT More ❯

ICT Support Technician (2nd-Level) Department: Digital Services Grade: 5 (£28,778 - £32,097) Responsible to: Head of Customer Services and Support Campus: Belfast Reference: 038047 Permanent/Full Time - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social … innovation, and technology and knowledge transfer. - THE ROLE - Are you passionate about technology and looking to kickstart your career in IT? Join our dynamic Digital Services team as an ICT Support Technician at Ulster University, where you'll play a vital role in providing essential IT support to staff, students, and visitors across campus. This is … looking to grow and advance their skills in a thriving IT environment. This role not only offers hands-on experience but also ample opportunity for career progression. As an ICT Support Technician, you will deliver 2nd-line IT technical support by resolving a range of IT issues, supporting staff, students, and visitors with technical problems based More ❯

prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms and provide training and guidance … their base site to any supported sites in adjacent counties as required. The role covers the hours of 08h00 - 17h00. Main Duties: Provide a wide range of services to support, fix and maintain hardware and software across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools to achieve prompt and effective … resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage incidents/requests agreed SLA/OLA and maximum efficiency Undertake statutory and job specific More ❯