6 of 6 Permanent ITSM Analyst Jobs in the UK

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the Global Service Desk function. You will administer ITSM processes, coordinate governance forums and ensure records and evidence are captured. You will work with ITIL, change, problem and design into service, delivering ...

degree or equivalent experience; Graduate degree preferred12+ years of relevant field or industry experienceEvidence of leading or playing a significant role on large-scale ITSM platforms/tools implementations/deployments from key market players such as ServiceNow, BMC, etc.Deep practitioner experience in IT service management (ITSM … environmentsDemonstrated expertise in asset and dependency mapping, including optimizing CMDB initiatives to support effective service operations and incident preventionStrong understanding of the intersection between ITSM and IT operations management, including the ability to advise on vendor selection (established and emerging startups) and drive modernization initiatives across change management ...

supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice.Working closely with process … experience, characteristics and tasks, and the technical, organisational, and physical environment in which your processes operate.Analyse the business processes that are impacted by your ITSM processes; identify pain points and inefficiencies, assesses feasibility of change, and recommend new approaches.Facilitate open communication and discussion between stakeholders, defining the right approach ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product ...