Service Desk Analyst (Customer Service Helpdesk) Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (Rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - Full training and development included - 25 days annual leave Telent … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone-based customer service/customer assistant experience is welcomed Successful experience of More ❯
Office Manager Department: Business Operations Employment Type: Part Time Location: London Description Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain … and highly organisedAssistantOffice Manager to oversee the smooth running of our global offices. This is a dynamic, part-time role (3 days per week) based in our London office, with the flexibility to work from home one day a week. You'll be the go-to person for all things office-related, ensuring our teams have … Proactive problem-solver with a can-do attitude : You will be able to identify potential issues before they become problems and take the initiative to solve them. Proficient in MicrosoftOffice and Outlook : Be comfortable using MicrosoftOffice applications such as Word, Excel, and PowerPoint, as well as Outlook for email and calendar management. More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Nextech Group Limited
and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. … technical solutions. Ensure accurate and thorough documentation of technical solutions, project plans, and post-implementation reviews. Champion best practices for IT security, compliance, and service delivery. Technical Skillset (Required): Microsoft Windows Server MicrosoftOffice 365 Microsoft Exchange Microsoft SharePoint Microsoft Azure Microsoft Intune Networking Technologies (switching, routing, VLANs, Wi-Fi) Active Directory … IT projects. Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance More ❯
knowledge of IT hardware and software. Previous experience of hardware diagnostics. Asset management experience Good working knowledge of a wide range of IT Skills - Server and PC Environment, including MicrosoftOffice Packages, Microsoft SCCM and Office 365 products Experience in troubleshoot Active Directory, GPOs, DNS, and DHCP issues. Experience in supervising a team Working … flexibly to meet the demands of the role. Well presented, flexible, positive, resilient, methodical, team player Desirable Ability to think creatively. KNOWLEDGE Essential Excellent working knowledge of supporting a Microsoft Windows 10 environment. MicrosoftOffice 365. Working knowledge of Microsoft Active Directory. Knowledge and understanding of SLAs & priorities. Incident Escalation and Queue Management. Managing a … Desirable Knowledge of the working practices of NHS Trusts. NHS Applications. Financial procedures including budgetary management. VALUES Essential Ability to demonstrate the organisational values and behaviours OTHER Essential Office based role with the need for travel to Christie managed sites as necessary. Ability to participate in out- of hours on-call Rota as required Ability to undertake shift More ❯
motivating service users to achieve their objectives Must be able to communicate effectively with all levels of users Desirable Qualifications/Experience Practical experience of training or teaching of Microsoft products. Knowledge of clinical systems used within the Trust and NHS MicrosoftOffice Specialist Qualification or extensive experience of using the MicrosoftOffice … Knowledge and holder of European Computer Driving License Institute of IT training's Training Assessment Programme Qualification or experience of training IT products in a post 16 environment. Desirable MicrosoftOffice Specialist Qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the … Service Desk Team Lead. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualifications Operating Systems - Windows 10, Windows 2012/2016 Client Applications - MicrosoftOffice, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation … a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as MicrosoftOffice Suite, Active Directory, and remote support tools. Excellent problem-solving and communication skills. Positive attitude towards problem-solving and learning new technologies. Adaptable and flexible in More ❯
of IT systems and the scope for IT to improve business processes. Have extensive knowledge and experience of NHS Services, IT Systems and related areas. Be experienced in using MicrosoftOffice packages and a range of specialist computer applications. Establish effective communication links with external agencies including GP practices, CCG's and suppliers. About us University Hospitals … Experience of Hospital administrative procedures and clinical systems (super user level or above experience of implementation, maintenance and configuration of computer systems Broad range of advanced IT skills including MicrosoftOffice Applications Experience of Windows Networks Experience of management of staff Experience of training other staff Broad range of advanced IT skills including MicrosoftOfficeMore ❯
Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice 365), networking and Active Directory Troubleshooting MSOffice, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning … software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis … management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MSOffice 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
and in turn develop your technical skills by supporting some challenging and interesting products and technologies. Key Responsibilities: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- MicrosoftOffice 365 Administration Desirable Skills & Experience - MicrosoftOffice 365 Administration- Windows Server 2016-2022 Administration- Microsoft SQL Server Administration (Database support, maintenance More ❯
ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of MicrosoftOffice, Office 365 and Google Docs, Sheets and … respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP More ❯
certificationsLondon, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are … IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure MicrosoftOfficeMicrosoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN’s Exceptional client support skills with a desire More ❯
support requests (via phone, email, ticket system) Accurately log all incidents and requests, ensuring clear communication with clients throughout Diagnose and resolve 1st line issues (Windows desktop/laptops, Microsoft 365, networking, printing, telephony) Escalate to 2nd/3rd line engineers when required, with full documentation of troubleshooting steps taken Carry out user account administration (password resets, starters/… responsiveness and reliability The successful candidate: Experience in a customer-facing IT support or helpdesk role (MSP experience advantageous but not essential) Knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi troubleshooting) Strong communication skills - able to explain technical concepts in plain English Excellent … Skills Familiarity with Remote Monitoring and Management (RMM) tools Basic knowledge of cyber security best practices (MFA, patching, backups) Previous MSP experience Key Technology Exposure (beneficial but not required) Microsoft Windows 10 & 11 MicrosoftOffice & Microsoft 365 Windows Server (basic admin tasks) AutoTask PSA Datto RMM ITGlue (documentation platform) Acronis Backups BitTitan Migration Tool MicrosoftMore ❯
strategy has a strong focus on empowering employees and building a culture in which they feel valued! The Role We are looking for a proactive and highly organised Office Manager/PA to take ownership of the smooth running of our Leeds office while providing occasional PA support to a team of 6 C-suite leaders. … diary and meeting management support to senior leaders as required. Coordinate travel arrangements and logistics for occasional senior leadership events. Assist in preparing presentations and reports using PowerPoint and MicrosoftOffice Suite. Handle sensitive and confidential information with discretion. General Administration & Support Coordinate company events, leadership meetings, and team offsites. Support onboarding of new starters, including desk … Proven experience in office management, facilities management, PA or similar operations role. Strong organisational and problem-solving skills with the ability to prioritise and multitask. Proficiency in MicrosoftOffice Suite (Outlook, Excel, Word, PowerPoint). Excellent communication and interpersonal skills, confident working with all levels. Proactive, resourceful, and able to work independently with minimal supervision. More ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Identify Solutions
To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered. Skills Strong working knowledge of MicrosoftOffice applications with an emphasis on the Office 365 product suite. Working knowledge of supporting and administering MicrosoftOffice 365 tenant accounts. More ❯
Set up and configure computers, laptops, and mobile devices Troubleshoot hardware, software, and basic network issues Assist with account setup and access permissions Support printers, scanners, and other office equipment Maintain IT asset records and documentation Escalate complex problems to senior IT staff Requirements: Passion for IT and solving problems Basic knowledge of Windows and/or Mac … Willingness to learn and take on new challenges Right to work in the UK Desirable (not essential): Previous experience in an IT support or customer service role Familiarity with MicrosoftOffice, Office 365, or Active Directory Benefits: Friendly and collaborative team Ongoing training and support Clear progression opportunities Central Manchester location with great transport links More ❯
Birmingham, West Midlands, England, United Kingdom
RT Recruitment LTD
and a positive attitude Willingness to learn and develop new skills Right to work in the UK Desirable (not essential): Previous IT support or customer service experience Familiarity with MicrosoftOffice, Office 365, or Active Directory Benefits: Friendly and supportive team Ongoing training and development Opportunities for career progression Convenient Birmingham location with excellent transport More ❯
to detail, and the ability to manage multiple tasks efficiently. This role requires strong customer service abilities, cross-team collaboration, and comfort working with systems such as Salesforce and Microsoft Office. Key Responsibilities and Duties: Customer Service and Relationship Building Provide timely, accurate, and empathetic support to prospective students through active listening, information guidance, and effective problem-solving. Respond … Data and Technical Operations Accurately manage student records and engagement activities in Salesforce. Perform timely and precise data entry and reporting to support decision-making and student tracking. Use MicrosoftOffice tools (Excel, Word, etc.) to support reporting, document preparation, and information sharing. Time Management and Organization: Effectively handle multiple student applications and inquiries simultaneously. Prioritize tasks … years of experience in sales, customer service, student engagement or a similar role. Strong verbal and written communication skills. Excellent organizational and time management abilities. Familiarity with Salesforce and MicrosoftOffice (Excel, Word, Outlook). Attention to detail and commitment to delivering high-quality service. About Hult: Hult is a private, non-profit, triple-accredited business school More ❯
Experience as a Support Professional in IT field or as an IT Technical Consultant/3+ Years of relevant experience Knowledge of MicrosoftOffice, SharePoint, web-based application, handheld RF devices Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge & Warehouse Management. Tools knowledge (Prophet ERP, EDI). Help Desk Ticketing System … field or as an IT Technical Consultant. • Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment. • Knowledge of MicrosoftOffice, SharePoint, web-based application, handheld RF devices • Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge. • Excellent written and verbal communication More ❯
to headteacher level (past or present). Exceptional written and verbal English skills Meticulous attention to detail Regular user experience with a school Management Information System (MIS) Proficiency in MicrosoftOffice suite (Word, Excel, Outlook, PowerPoint) Confident and engaging presentation skills, with the ability to explain complex concepts persuasively to senior decision-makers and varied audiences Strong … Systems (FMS). Knowledge of school/trust budget planning. Ability to manage a data lake, including data ingestion, storage, governance, and integration with analytics tools. Advanced proficiency in MicrosoftOffice suite. Strong customer relationship management skills. Skilled in technical writing. Competence in using Dynamics 365. Detail-oriented with a strong focus on quality Excellent interpersonal skills More ❯
IT Support Technician - Manchester (Hybrid) - Up to £35K IT Support - Desktop Support - Service Desk - Helpdesk - Office365 - MicrosoftOffice - Azure - Cloud - Legal System - Case Management - Visualfiles Are you an IT Support Technician looking to take the next step in your career? A well-established and highly respected legal firm is looking for an IT Support Technician to join … they need to deliver outstanding client service. Key Skills the IT Support Technician will have: At least 4/5 years experience in 1st and 2nd line Support Excellent Microsoft 365 experience Good experience with case management and time recording systems Proficient with cloud technologies (Preferably azure) Previous experience working in the legal industry is advantageous Exposure to Visualfiles … looking for an exciting and challenging role as an IT Support Technician, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! IT Support - Desktop Support - Service Desk - Helpdesk - Office365 - MicrosoftOffice - Azure - Cloud - Legal System - Case Management - Visualfiles Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if More ❯
scrolling down now. Ideal: PCs, MACs and operating systems including Windows 10/11/OS X Basic Understanding of TCP/IP networking Office 365 and MicrosoftOffice 2016/2019/installation and operating Microsoft products including Microsoft Teams, OneNote, OneDrive and SharePoint Wireless networking skills AV equipment including interactive whiteboards …/screens Microsoft Exchange server online/2016/2019 Experience with MS Windows server 2016/2019 Desirable: Intune and End Point device management Jamf (or similar) and iPad device management Experience using Microsoft Cloud technologies in the IaaS, PaaS & SaaS arenas and implementation of projects in the cloud Knowledge of web services, API, REST, and RPC More ❯
Leicester, Leicestershire, East Midlands, United Kingdom
TEAMWORK PARTNERSHIP LTD
leadership in a similar role this is essential We would also expect candidates to have first-hand experience of the following, ideally with appropriate and up-to-date accreditations: Microsoft 365 and/or Office 365 migration and management Microsoft Azure Microsoft Windows Server Active Directory and Group Policy configuration Support of PC and mobile … devices Deployment of managed Anti-Virus and Backup solutions Network and firewall infrastructure management, support and deployment Familiarity with MicrosoftOffice, including Excel, Word and Outlook Cyber security & GDPR awareness Job Types: Full-time, Permanent Benefits: On-site parking Work Location: In person More ❯