1 to 25 of 36 Permanent Remedy Jobs in the UK

secure or regulated environments (e.g. central government, finance, defence, healthcare). Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. ...

SCCM, and related enterprise tools. Familiarity with hardware components and troubleshooting physical device issues. Experience using ticketing systems such as ServiceNow, Jira, or BMC Remedy for incident management. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to perform detailed analysis using ...

SCCM, and related enterprise tools. Familiarity with hardware components and troubleshooting physical device issues. Experience using ticketing systems such as ServiceNow, Jira, or BMC Remedy for incident management. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to perform detailed analysis using ...

best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy/Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant ...

Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft, Adobe, Oracle) Strong analytical and reporting ...

with: AI(Ops), Intelligent Automation, Lean and Analytics Experience with tooling for Discovery, Monitoring and Patching Data lakes Modern Catalog Management ServiceNow, SMAX or Remedy is a plus UK Security Clearance: At least ...

/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ...

Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft, Adobe, Oracle) Strong analytical and reporting ...

required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Understanding ...

required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Understanding ...

Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active ...

Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active ...

Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company ...

profitable, expanding software company with significant long-term potential. Keyword cloud: Servicenow Freshworks Ivanti BMC Servicenow Solarwinds ITSM Jira Atlassian Lansweeper BMC Helix BMC Remedy Freshservice Cherwell Ivanti HEAT Alemba vFire Axios IFS Dynatrace Splunk SolarWinds Datadog Jira Freshservice Halo New Relic Zabbix LogicMonitor Nagios Icing Ansible Puppet Chef ...

scalability, resilience, and automation. Key Skills & Competencies Strong experience in Telecom Assurance domain and ITSM transformation programmes. Expertise in ITSM platforms like Helix, Remedy and must have worked on the ITSM transformation programs. In-depth knowledge of Telecom OSS architecture and design mandatory. Familiarity with ITIL and enterprise architecture ...

Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days ...

interested in talking to you: Experience working with Operations/Service Management frameworks (eg ITIL). Background or knowledge of MEICA engineering. Experience using Remedy and SiteTracker. If you put customers at the core, value trust over ticking boxes, and want to grow your impact as a delivery leader ...

attributes we would like to have: Strong self-awareness, excellent leadership and motivational skills, with expertise in performance analytics and CRM tools (e.g., ServiceNow, Remedy) and coaching methodologies. In-depth understanding of smart meter technologies and switching protocols, with a focus on regulatory compliance. Data-driven decision-making coupled ...

andregulatoryrequirements Supportinternalandexternalauditsandriskmitigationactivities Analyseassetusagetoidentifycostoptimisationopportunities Produceclearreportingoninventory,compliance,usage,andfinancialimpact Supportbudgeting,forecasting,andvendordiscussionswithdata-driveninsights ImproveITAMprocesses,standards,andautomation ActasasubjectmatterexpertforITAMtoolsandCMDBprocesses AssistwithtestingoftoolingintegrationsandCMDB-relatedprocesses Whatyoullneed AbilitytoobtainorholdUKGovernmentSecurityClearance 3+yearsexperienceinITAssetManagementorarelateddiscipline ExperiencewithITSM/ITAMtools(e.g.ServiceNow,Remedy,Snow) Strongunderstandingofassetlifecyclemanagementandsoftwarelicensingmodels Knowledgeofhardwarelifecyclemanagementandvendorcontracts Stronganalytical,problem-solving,andreportingskills AdvancedExcelskills;PowerBIexperiencedesirable Excellentcommunicationandstakeholdermanagementskills Highattentiontodetailandabilitytoworkindependently Desirable:ITIL4,ServiceNowcertifications,managedserviceexperience,CMDBexpertise,andprocessimprovementexperience. IfyourelookingtomakearealimpactinaseniorITAMrolewithstrongvisibilityandinfluence,wedlovetohearfromyou. ...

SDLC phases including design, development, and solution delivery/li li 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery/li li Strong prior experience as a BMC Helix Technical Lead/ ...

domain across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Ar click ...

domain across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as xkybehq a BMC Helix Technical Lead/Solution ...

domain across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably ...

contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities ...

point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software ...