with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy More ❯
customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMCRemedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯
Rednal, Birmingham, West Midlands, England, United Kingdom
Network IT
Proficiency in supporting Microsoft Office, basic broadband/mobile broadband troubleshooting, and familiar with bespoke software support. Experience using remote desktop support tools and incident management systems (e.g. SupportWorks, Remedy). Familiarity with supporting mobile devices (Android, iOS, Windows Mobile). Strong problem-solving skills with a structured, calm approach under pressure. Excellent communication and customer service skills. Ability More ❯
Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design workshops, creating More ❯
change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, Thousand Eyes. Experience with Linux operating systems and command line interface Experienced with Cisco More ❯
environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMCRemedy) and integration frameworks. Familiarity with CMDB design, data modelling, and service mapping. Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to success More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with a commitment to continuous More ❯
exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or More ❯
PLEASE NOTE: Applicants must be eligible and willing to undergo security clearance Using Remedy; demonstrate excellent management of tickets. Good interpersonal skills for daily floor walking and Tech bar activities The ability to follow written Knowledge Base Articles without interaction from others. Good demonstration of troubleshooting on HP Devices Excellent analytical skills Can do and positive attitude, willing to More ❯
infrastructure is compromised. • Experience of and the ability to deputise for the Change Manager in their absence, assuming full authority and responsibility for the Change Management Team. • Experience of Remedy or Helix as a Service Management Tool. • Strong, proven reporting and analysis skills. • Must be able to work well autonomously, using own initiative. Should also work well with others More ❯
service improvement initiatives. Required Skills & Experience: Strong Major Incident Management background in a fast-paced IT environment. ITIL v3 or v4 certification is essential. Hands-on experience with BMCRemedy or similar ITSM tools. Excellent communication, coordination, and decision-making skills. Ability to remain composed and focused under pressure. This Role Is 100% Onsite You'll be working alongside More ❯
applications, and data to provide consistency and quality across the solution. Build and maintenance of catalogues and models at appropriate levels of abstraction. Identify and drive the resolution or remedy of issues and risks relating to the items above. Proposition of appropriate technologies and techniques for meeting challenges in the programme. Presentation and explanation of architecture matters in governance More ❯
applications, and data to provide consistency and quality across the solution. Build and maintenance of catalogues and models at appropriate levels of abstraction. Identify and drive the resolution or remedy of issues and risks relating to the items above. Proposition of appropriate technologies and techniques for meeting challenges in the programme. Presentation and explanation of architecture matters in governance More ❯
applications, and data to provide consistency and quality across the solution. Build and maintenance of catalogues and models at appropriate levels of abstraction. Identify and drive the resolution or remedy of issues and risks relating to the items above. Proposition of appropriate technologies and techniques for meeting challenges in the programme. Presentation and explanation of architecture matters in governance More ❯
ITIL Service Management framework. Skills & Abilities Essential Must be able to independently analyse highly complex faults across wired and wireless networks, and determine the best course of action to remedy problems. Good negotiating and influencing skills - able to work positively as a team member. Highly articulate - able to express technical ideas to a non-technical audience. Must be able More ❯
scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4). Collaborate More ❯
reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress More ❯
reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Thomas Brown Recruitment
new e-commerce shopping experience, following company protocols and processes Operating across a variety of different language websites, translations will be provided Plan, define and implement website changes Investigate, remedy and/or report any operational and technical issues Remain an up-to-date in-house training resource for digital platforms used by the company May be required to More ❯
experience/skill-set of workers. Desired AV Technician experience: A strong understanding and operational knowledge of video conferencing and audio-visual systems with the ability to diagnose and remedy any faults and problems. Ensure all systems are fully functional and provide troubleshooting or handover to relevant personnel to allow minimum system down time. Ability to adapt to various More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Thomas Brown Recruitment
new e-commerce shopping experience, following company protocols and processes Operating across a variety of different language websites, translations will be provided Plan, define and implement website changes Investigate, remedy and/or report any operational and technical issues Remain an up-to-date in-house training resource for digital platforms used by the company May be required to More ❯
on project to achieve budgets. Ensures that project engineering artefacts are delivered to an agreed governance level/maturity, to budget and schedule; seamlessly identifies and implements solutions to remedy overspend or schedule slip; strives to beat schedule and improve margin. Articulates and quantifies technical risks on the project; actively manages their mitigation to minimise risk to project within More ❯
SL6, Woolley Green, Royal Borough of Windsor and Maidenhe, Berkshire, United Kingdom
Ultra Cyber Limited
on project to achieve budgets. Ensures that project engineering artefacts are delivered to an agreed governance level/maturity, to budget and schedule; seamlessly identifies and implements solutions to remedy overspend or schedule slip; strives to beat schedule and improve margin. Articulates and quantifies technical risks on the project; actively manages their mitigation to minimise risk to project within More ❯
