18 of 18 Permanent Senior Technical Support Jobs in the UK

collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know … to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce Software is seeking a Senior Technical Support Engineer (TSE) to join the Technical Support team. This engineer will work with a globally distributed, fully remote … team, using their knowledge and skills from previous experience and from on-the-job training to handle technical support issues related to web applications running our customer's environments running the LAMP stack. The TSE will join a team that is responsible for triaging, troubleshooting, and resolving customer More ❯

Senior Technical Support Engineer (Shifted Work Week) UK - Remote About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's … 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You … will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer More ❯

Senior Technical Support Engineer - Generator About the Role Location : United Kingdom, Newcastle upon Tyne (Office/Site only) Company : Siemens Energy Limited Organization : Gas Services Business Unit : Service Europe & Africa Employment Type : Full-time Experience Level : Experienced A Snapshot of Your Day As a Senior Technical Support Engineer, you'll play a key role in ensuring the performance and reliability of Siemens generators and auxiliary systems. Your day may involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You … ll also visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy future while advancing your own technical expertise. How You'll Make an Impact Provide expert technical support for Siemens generators and auxiliary products. Develop and author technical reports More ❯

looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity : We, at Flywire, are seeking a Senior Technical Support Engineer I. The individual will be responsible for working directly with customers and various teams on daily support and … the UK. This role will collaborate with said Flywire product and engineering, implementation teams, and with relationship managers to act as a bridge between Technical Support and relevant teams. Manage and complete tickets received from customers and other departments involving Flywire WPM, SFS, and eStore product suites. Act … queries related said products. Effectively manage product enhancements/bug fixes with respective product and engineering teams to reduce to resolve customer and common technical support issues. Act as a lead on incident management, projects, and collaborate with internal teams. Responsible for working with team members and cross More ❯

Job Title: Senior Technical Support Engineer – Smart Tech & Integration 📍 Based near Swindon – onsite with some hybrid flexibility 💼 £ - Depending on experience We're working with a specialist distributor at the forefront of smart building technology, from high-end AV and home automation to BMS, KNX, and networking integration. … As they continue to grow, they’re looking for a passionate Technical Support Engineer who wants to deliver outstanding support to their installer network, and grow into a highly valued technical expert in the field. This role is ideal for someone with experience in AV, BMS … smart homes, or building controls, or a strong tech support background with a genuine passion for connected technology and customer service. What You'll Be Doing: Providing remote support to professional installers — via phone, email, and screen share Troubleshooting real-world integration issues with AV, smart home, or More ❯

Job Title: Senior Technical Support Engineer – Smart Tech & Integration Based near Swindon – onsite with some hybrid flexibility £ - Depending on experience We're working with a specialist distributor at the forefront of smart building technology, from high-end AV and home automation to BMS, KNX, and networking integration. … As they continue to grow, they’re looking for a passionate Technical Support Engineer who wants to deliver outstanding support to their installer network, and grow into a highly valued technical expert in the field. This role is ideal for someone with experience in AV, BMS … smart homes, or building controls, or a strong tech support background with a genuine passion for connected technology and customer service. What You'll Be Doing: Providing remote support to professional installers — via phone, email, and screen share Troubleshooting real-world integration issues with AV, smart home, or More ❯

in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet … of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring … deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analyzing network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities. Provide training to colleagues More ❯

Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21) £35,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of Senior Techncial Support Analysts due to continued growth. Suitable candidates will have the following … services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. … Managing new workstation builds and user setups. Engaging in technical projects, meeting clients and delivering onsite time with the team. Working with the team to implement policy and procedure. Manging client documentation. Helping train and develop junior team members. Excellent benefits package including comprehensive training and development More ❯

Transparency in Cybersecurity: OPSWAT's Approach to File Security & Threat Detection Senior Joint Professional Services - Technical Support Engineer Protecting the World's Critical Infrastructure OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private … institutions worldwide, solidifying our role in protecting the world's critical infrastructure and securing our way of life. The Position OPSWAT is seeking a Senior Joint Professional Services and Technical Support Engineer to join our Global Customer Experience team, supporting customers in the UK. This role involves … coordinating with the global Support team to respond to technical queries, resolving issues efficiently, escalating bugs to R&D, and managing patches or upgrades. The engineer will also implement OPSWAT products, advise on best practices, transfer knowledge on administration, and promote other OPSWAT solutions. Additionally, the role includes More ❯

Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21) £35,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of Senior Techncial Support Analysts due to continued growth. Suitable candidates will have the following … services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. … Managing new workstation builds and user setups. Engaging in technical projects, meeting clients and delivering onsite time with the team. Working with the team to implement policy and procedure. Manging client documentation. Helping train and develop junior team members. Excellent benefits package including comprehensive training and development More ❯

Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21) £35,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of Senior Techncial Support Analysts due to continued growth. Suitable candidates will have the following … services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. … Managing new workstation builds and user setups. Engaging in technical projects, meeting clients and delivering onsite time with the team. Working with the team to implement policy and procedure. Manging client documentation. Helping train and develop junior team members. Excellent benefits package including comprehensive training and development More ❯

the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations … of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms. Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables. Understand various components of our products including how they function together and the workflow … customers. Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues. Logically assess the issue, propose solutions to customers and work with development on enhancements for the product. Serve as a highly effective mediator More ❯

the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations … of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow … customers Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator More ❯

capability, and regulatory compliance features to add further value to our solutions. Role Description This is a full-time remote role for an experienced Senior Technical Sales Support Specialist to join our Sales team within a fast-growing software company. The successful candidate will be involved in … level, the Autoscribe software based on customer/prospect requirements On-site and off-site demonstrations including software design, customer workshops, presentations, data modelling, technical architecture, technical delivery, report writing, demo training Acting as product expert on demonstrations and ensuring the demo created is a match to prospects … intended including testing demo systems workflow from start to finish before releasing Assist with the management of demo systems Maintaining demo documentation Attendance at technical seminars and user meetings as required Visit to distributor companies for the purposes of demo training and assistance with technical seminars The successful More ❯

Technical and AV Support - Senior Analyst Location: London, Fenchurch Street Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems. Job Responsibilities: Provide support for IT and AV related queries and troubleshooting for users Drive incident and outage resolution and communication Utilising tools including Service Now, ensuring SLAs … with backend administration including asset tagging, auditing, and disposals Maintain data retention practices We are looking for experience in the following skills: Very strong technical skills in all aspects of IT and AV support Hands-on experience supporting C-Level executives Exceptional level of customer service and confidentiality More ❯

capability, and regulatory compliance features to add further value to our solutions. Role Description This is a full-time remote role for an experienced Senior Technical Sales Support Specialist to join our Sales team within a fast-growing software company. The successful candidate will be involved in … level, the Autoscribe software based on customer/prospect requirements On-site and off-site demonstrations including software design, customer workshops, presentations, data modelling, technical architecture, technical delivery, report writing, demo training Acting as product expert on demonstrations and ensuring the demo created is a match to prospects … intended including testing demo systems workflow from start to finish before releasing Assist with the management of demo systems Maintaining demo documentation Attendance at technical seminars and user meetings as required Visit to distributor companies for the purposes of demo training and assistance with technical seminars The successful More ❯

further value to our solutions. br br strong Role Description br br/strong This is a full-time remote role for an experienced Senior Technical Sales Support Specialist to join our Sales team within a fast-growing software company. The successful candidate will be involved in … software based on customer/prospect requirements/li li On-site and off-site demonstrations including software design, customer workshops, presentations, data modelling, technical architecture, technical delivery, report writing, demo training/li li Acting as product expert on demonstrations and ensuring the demo created is a … finish before releasing/li li Assist with the management of demo systems/li li Maintaining demo documentation/li li Attendance at technical seminars and user meetings as required/li li Visit to distributor companies for the purposes of demo training and assistance with technical More ❯

We’re supporting a UK-based technology supplier in their search for a Technical Solutions Advisor . This position is a key part of a small, specialist team providing expert support to a national network of custom installers and AV integration professionals . This is a varied and … hands-on technical role, ideal for someone with experience in smart home technology, control systems, AV distribution, or IP networking . You’ll provide remote and occasional on-site support, deliver training, assist with technical documentation, and contribute to product demos and events. What You’ll Be … Doing: Act as a main point of contact for technical queries from installation partners and resellers Troubleshoot system and configuration issues remotely (including over screen share) Log and manage service calls using internal systems Organize and dispatch advanced replacements when needed, coordinating with suppliers and tracking returns Liaise with More ❯