To be successful in this role, were seeking the following: Advanced knowledge of enterprise multi-cluster design, integrating CUCM, Unity Connections, SME Knowledge of Cisco Video and Conferencing solutions Telepresence, TMS, Webex Experience with Nice Perform or Nice Engage Oracle SBC design and configuration is a plus Experience working in Expressway Edge and CORE Excellent communication, relationship management, and logical More ❯
by customer Walk customers through troubleshooting and problem-solving processes Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity. Maintain/resolve all open incidents/tasks within ticket queue in a timely manner. Partner with Digital Workplace Solutions Team on new technology introduction projects to … commercial site or different location in the local region. Technical Expertise: * Different OS like Windows 10 and 11/MAC OS * Microsoft Teams/unified communications technologies * AV Cisco Telepresence equipment * Local Network infrastructure management (switches, firewalls,) * Servers' administration basic knowledges * Management of small projects Business Acumen: * Experience in mission critical IT operations support environments * Ability to effectively interface with More ❯
