2 of 2 Permanent Transition Management Jobs in the UK

Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within Vista. Contract and SLA Management: Manage customer contracts and Service Level Agreements, including regular reviews, negotiations, and reporting on SLA performance and compliance. Lead major incident management processes … Lead continual improvement initiatives, such as process re-engineering, automation, and innovation within service delivery, to drive efficiency and customer satisfaction. Risk and Compliance Management: Identify service delivery risks, maintain compliance with relevant standards (e.g., ISO 270001,ISO20000, GDPR), and lead remediation actions where required. Stakeholder and Relationship Management ...

AWS. On Prem to Cloud migration hands on experience Certifications: AZ-900 and ITIL Foundation (or equivalent practical experience ) . Excellent communication and stakeholder management skills, with the ability to command a room and communicate confidently with C-level. Attributes: professional, resilient under pressure, confident, and a strong team … 500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). ...