1 to 25 of 73 Permanent Trend Analysis Jobs in the UK

delivery.– Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.Data and Analysis: – Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution.– Utilizes data … solve moderately complex problems impacting the success of the program(s), including adherence to SLAs.– Conducts analysis on a small number of data sources with moderate complexity, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support ...

Management, including major incident coordination, escalation, tracking, and resolution. (Required) Business Crisis Management, including triage, business impact assessments (Required) Problem Management, including root cause analysis, trend analysis, and preventative action planning. (Required) Service Level Management, including the development, monitoring, and reporting of SLAs and OLAs. (Required ...

incidents and governance enquiries, ensuring appropriate investigation and quality assurance. Maintain systems for recording, monitoring and reporting complaints, incidents, breaches and governance events, producing trend analysis, dashboards and reports for Boards, committees and clients. Monitor compliance with legislation, regulation, NHS requirements, contracts and policies, identifying gaps and coordinating … governance, data protection or compliance audits and producing action-focused reports. Experience managing complaints, incidents, investigations and formal responses. Experience producing reports, dashboards and analysis for senior leaders, Boards, committees or clients. Experience supporting business development, proposals, tenders, scopes of work and client relationship management. Ability to interpret legislation ...

ensures effective coordination of incident response activities, maintains clear and timely communication with internal stakeholders and clients, and drives continuous improvement through root cause analysis and incident trend reporting.Key ResponsibilitiesIncident Management & CoordinationLead the management of business incidents from identification through to resolution and closure.Coordinate cross-functional teams (operations … support resolver teams to ensure timely and effective resolution of incidents.Escalate issues appropriately where progress is at risk or impact is increasing.Root Cause Analysis & Continuous ImprovementLead or coordinate the completion of root cause analysis (RCA) for significant incidents.Ensure corrective and preventative actions are clearly defined, tracked, and implemented.Identify ...

abandonment rates, and ticket volumesManage incident escalation processes to minimise business impact and ensure timely resolution.Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans.Ensure accurate and timely production of daily, weekly, and monthly operational reports.Manage service desk budgets, forecasting costs, and identifying cost … Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback.Continual Service Improvement (CSI)Identify, propose, and implement service improvements through data-driven analysis and trend identification.Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits.Leverage automation, AI, and self-service opportunities ...

support ongoing governance initiatives.Assist with data extraction, transformation, and loading activities to support business and operational requirements.Create and maintain reports, dashboards, and data analysis tools to support client decision-making.Conduct root cause analysis and recommend long-term solutions for recurring issues.Identify continuous improvement opportunities and contribute to service … enhancement initiatives.Participate in trend analysis and proactively identify opportunities to optimise client processes and data quality.Provide subject matter expertise on Workday data management best practices.Contribute to internal assets, accelerators, tools, and knowledge-sharing initiatives.Participate in on-call support and holiday coverage as required.Skills & RequirementsBachelor’s degree or equivalent ...

PURPOSEApply advanced data science, machine learning, AI/Gen-AI, and predictive analytics to drive technology decisions. Your work will support due diligence, market analysis, competitive intelligence, and strategic roadmap development through sophisticated modelling, performance analysis, and forecasting.KEY ACCOUNTABILITIESData Analytics & Strategic InsightsCreate technology strategy data and AI frameworks … KPIs for technology strategy initiatives, innovation programs, and strategic investmentsCreate comprehensive benchmarking capabilities comparing Liberty Global's technology performance against industry leadersAI-Powered Technology Analysis & InnovationCollaborate with Technology and AI teams to develop proof of concepts using emerging AI and ML technologiesDrive innovation in technology strategy analytics ...

local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).To lead the analysis of end-to-end Vodafone Business customer sentiment and market insight, delivering strategic recommendations and driving cross-functional influence to significantly improve customer experience. … customer journeys and sentiment across all Vodafone Business touchpoints, identifying root causes of customer pain points and opportunities for transformation. Combine with trend analysis to produce meaningful opportunities to drive realisation of improved Customer experience and opportunities to reduce cost to serve, across critical moments that matter.Integrate ...

businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). To lead the analysis of end-to-end Vodafone Business customer sentiment and market insight, delivering strategic recommendations and driving cross-functional influence to significantly improve customer experience. … customer journeys and sentiment across all Vodafone Business touchpoints, identifying root causes of customer pain points and opportunities for transformation. Combine with trend analysis to produce meaningful opportunities to drive realisation of improved Customer experience and opportunities to reduce cost to serve, across critical moments that matter. Integrate ...

working, contributing to decisions that affect the broader team.Reporting, Governance & InsightsProduce high-quality operational reporting for assigned programs, including performance metrics, risk summaries, trend analysis, and actionable insights for leadership.Lead preparation of Monthly Operating Review (MOR) materials and other governance inputs, ensuring pre-reads are data-accurate, narrative … sound judgments in ambiguous situationsPreferred ExperienceExperience in transit, payments, public-sector technology, or high-availability managed services environmentsFamiliarity with FinOps concepts, cost-to-serve analysis, or P&L reporting in a services contextExposure to CRM platforms (e.g., MSD CRM), service management tools (e.g., ServiceNow), or BI/data visualization ...

associated operational equipment.Perform advanced fault diagnosis across RF, Fibre, IP and infrastructure environments using appropriate engineering tools and methodologies.Conduct RF performance investigations including spectrum analysis, antenna testing, VSWR and Distance-to-Fault (DTF) measurements, system optimization and coverage validation.Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management … activities.Maintain accurate technical documentation, engineering standards, configuration records and operational procedures.Operational Governance & Service ImprovementLead Problem Management investigations, Root Cause Analysis (RCA) and the implementation of corrective and preventative actions.Drive continual service improvement through operational trend analysis, performance reporting and engineering best practice.Develop and maintain operational procedures, known ...

achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management.Lead the investigation, analysis and reduction of false alarms across all client accounts, identifying root causes and implementing corrective actions to improve service efficiency and reduce unnecessary emergency service … confidently with clients, senior leaders and external agencies.Advanced analytical skills with experience interpreting operational performance data and producing management reports.Experience using KPIs, SLAs and trend analysis to drive operational improvements.Excellent people management skills, including coaching, mentoring, performance management and succession planning.Strong problem-solving and decision-making capability under ...

Accountabilities Include : 1. Service Performance & Insight : - Develop impactful performance reporting and dashboards. - Create and refine KPIs and KRIs to support strategic initiatives. - Conduct trend analysis and generate insightful reports. 2. Data Management & Reporting : - Enhance the quality and consistency of operational data. - Streamline reporting processes and automate reporting tasks. ...

service stability, reduce repeat incidents and improve the overall customer experience. This is a key role focused on identifying recurring issues, leading root cause analysis and working closely with Service Desk, TechOps, Engineering, Product and wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll … process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause Analysis and post-incident reviews, ensuring actions, owners and due dates are clearly documented. Track corrective and preventative actions through to completion, escalating blockers where ...

ecosystems, with the ability to engage effectively with technical delivery teams. Reporting & Analytics: Strong analytical capabilities with experience producing and presenting service performance reports, trend analysis and management information. Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders. ...

levels, experience measures, demand, productivity, cost, risk and business value, supported by transparent dashboards and regular performance reviews.• Proactive and resilient service: use insight, trend analysis and employee feedback to prevent recurring issues, improve service resilience and rapidly coordinate support during major incidents and business-critical events.• Knowledge ...

drive product decisions. Experience working with product managers, UX designers, and engineers to embed data visualization in SaaS products. Understanding of customer segmentation, churn analysis, and retention metrics, leveraging data to improve customer experience. Expertise in defining and tracking key business KPIs, ensuring data insights align with company OKRs … strategic goals. Strong grasp of financial reporting, revenue forecasting, and market trend analysis to drive growth and scalability. Ability to interpret and present operational metrics, ensuring leadership understands trends, risks, and opportunities.Ability to balance data storytelling for internal leadership and product analytics for external users.10+ years in data ...

asset correlation. • Automate vulnerability reporting and remediation tracking using Python, REST APIs (Qualys/Tenable API), or ServiceNow workflows. • Conduct threat-informed vulnerability analysis: monitor NVD, CISA KEV, vendor security advisories, and threat intelligence feeds to identify exploitable CVEs requiring emergency response. • Lead response to zero-day vulnerabilities: assess … Manage cloud vulnerability posture: AWS Inspector, Microsoft Defender for Cloud, or Prisma Cloud for hybrid cloud environments. • Produce monthly VM programme dashboards, KPIs, and trend analysis for CISO and management review. • Act as L2 escalation for L1 analysts; mentor team members and review scan configurations and reports. • Lead ...

value streams to ensure improvement in client, partner and employee sentiment. Conducting thorough investigations to identify the underlying causes of recurring incidents, utilizing data analysis and collaboration with technical teams. Effectively managing and communicating known Errors, ensuring that supporting work-arounds are documented as knowledge and communicated … criteria: Understanding of wider ITSM processes such as incident, change and release management, and how they interact with problem management. Exposure to reporting and trend analysis, with experience using data to identify recurring issues and improvement opportunities. Awareness of financial services or regulated environments and associated risk, governance ...

into account local requirements, global regulation and wider policy Analyse spends, connections and carrier data to drive business decisions aimed at cost reduction and trend analysis Review carrier invoices for errors, bill shock and to identify any trends or patterns related to usage Assist the mobile service management ...

across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems based on trend analysis via the Problem Management process and act as a technical resources for escalated problems Operates within and makes suggestions for improving service ...

good understanding of domain business process - review and approve all application changes resulting from problem management assessing business risk and impact Participate in incident analysis and problem resolution where expertise is required and/or where the issues are complex or impact multiple processes (3rd line consultancy … line resolution). Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents Drive resulting improvements preventing reoccurrence by either technical refactoring that can be absorbed in project releases or propose changes for budget approval. Drive Compliancy controls for the delivery ...

Configuration management and standards automation using Ansible or equivalent tooling – Preferred; Experience of using or implementing monitoring solutions using Elastic – Preferred; Operational reporting, issue trend analysis and the development of actionable dashboards to support service improvement – Preferred; Experience of working across a broad range of systems, technologies … improve the quality, relevance and routing of alerts so that operational issues can be detected and acted upon quickly. Contribute to root cause analysis, problem management and continuous improvement activity by identifying recurring patterns, gaps in observability and opportunities for automation. Build and Implementation Provide specialist guidance to teams ...

succession planning. Provide actionable insights and recommendations to HR and business leaders to improve workforce productivity, engagement, and organisational performance. Develop predictive analytics and trend analysis to support future workforce planning and business forecasting. Create executive-level reports and presentations, translating complex data into meaningful business insights. SuccessFactors ...

equivalent). Experience with CAFM/CMMS systems, digital asset platforms, asset registers and asset information governance frameworks. Strong analytical capability, including data interpretation, trend analysis and reporting. Ability to convert contractual, technical and operational requirements into meaningful insight outputs. Understanding of live performance data, predictive analytics ...