11 of 11 Permanent Verint Jobs in the UK

We're Looking For Experience in extracting and analysing data to uncover trends, customer sentiment, and root causes of issues. Proficiency in speech analytics platforms such as NICE Nexidia, Verint, CallMiner, Genesys, or similar, with the ability to optimize and fine-tune models for accuracy. Strong analytical skills to provide actionable insights that enhance customer experience and operational efficiency. More ❯

Insights strategy. What we’re looking for Strong knowledge of speech MI and report production in a regulated environment. Background with speech and reporting tools, systems such as NICE, Verint, Call Miner or similar. Knowledge of how to create visually appealing reports in Excel, Power BI, or Tableau. Knowledge of data visualisation techniques and best practices. Proven presentation skills More ❯

Insights strategy. What we’re looking for Strong knowledge of speech MI and report production in a regulated environment. Background with speech and reporting tools, systems such as NICE, Verint, Call Miner or similar. Knowledge of how to create visually appealing reports in Excel, Power BI, or Tableau. Knowledge of data visualisation techniques and best practices. Proven presentation skills More ❯

Insights strategy. What we're looking for Strong knowledge of speech MI and report production in a regulated environment. Background with speech and reporting tools, systems such as NICE, Verint, Call Miner or similar. Knowledge of how to create visually appealing reports in Excel, Power BI, or Tableau. Knowledge of data visualisation techniques and best practices. Proven presentation skills More ❯

and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. Excellent More ❯

role within a contact centre environment (essential) Solid understanding of key WFM metrics (e.g. adherence, occupancy, shrinkage, service levels). Familiarity with WFM tools such as Calabrio, NICE IEX, Verint, Genesys Cloud, or similar platforms. Comfortable working with real-time data and making quick, informed decisions. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent More ❯

role within a contact centre environment (essential) Solid understanding of key WFM metrics (e.g. adherence, occupancy, shrinkage, service levels). Familiarity with WFM tools such as Calabrio, NICE IEX, Verint, Genesys Cloud, or similar platforms. Comfortable working with real-time data and making quick, informed decisions. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent More ❯

and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. Excellent More ❯

product releases. Create formal product documentation such as feature sheets and user guides. Contribute to definition and execution of internal processes for delivery and maintenance of product offerings in Verint Cloud. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale More ❯

experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - 10+ More ❯

standards. Support quality assurance through proactive review cycles, test planning, and post-implementation validation of solutions to ensure benefits are realised. Maintain strategic oversight of legacy systems such as Verint where appropriate, while helping shape our roadmap toward cloud-first, digitally enabled platforms. What You'll Bring to British Airways: A passion for crafting excellent customer experiences through technology … integration, service-level agreements, and cloud-based deployment strategies. Solid grasp of Agile and SAFe methodologies, with experience working in digital product teams. Familiarity with legacy systems such as Verint and a strategic approach to migration or coexistence planning. Excellent understanding of cloud infrastructure, security, and enterprise integration. What we offer: We believe that all the people who work More ❯