2 of 2 Permanent Verint Jobs in the UK

controlled for all colleague, stakeholders and where appropriate customers. Core Duties/Responsibilities Maintain, enhance, and take ownership of the Knowledge Management platform (e.g., Verint, Edison), ensuring content governance, version control, and compliance with internal and regulatory standards. Oversee the creation, review, and update of knowledge articles, FAQs, decision ...

function at Diligenta. In this role, you will play a key part in creating, maintaining and optimizing staff schedules using workforce management tools (Specifically – Verint, NICE/Genesys, Active OPS or relevant WFM tool). This role ensures that schedules align with forecasts and real-time operational needs. … contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain ...