2 of 2 Permanent 2nd Line Technical Support Jobs in the UK excluding London

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player More ❯

Job Title: 2nd Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll … be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper … V), and security operations. Participate in IT projects, documentation, and on-call rotations. Key Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. More ❯