innovation producing documentation for support knowledge, procedures and call scripts that facilitate enhanced and continually improving support practices. You will also lead in managing availability and capacity planning with strong inputs into problem and change management processes. We re looking for someone with proven and demonstrable experience in … core areas of Microsoft OS, application and Office 365 management and troubleshooting, with at least three years of operational experience of system administration or IT services support in a multi-site organisation. You ll have experience in the management and implementation of OS patching and data backup, and … Demonstrable ability to actively monitor and fault find within a domain environment. Good knowledge of IT security principles (including firewall configuration, VPNs, and DNS management), Networking, TCPIP, Firewalls, Routing, Switch Management and Virtual LANs. Knowledge of the configuration, setup and management of network devices, including routers, switchers more »
collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment. You will have a demonstrable understanding of AvailabilityManagement, Capacity Management and Information and Governance, have an understanding of ITIL and experience of project delivery and working within a governance more »
services Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of AvailabilityManagement, Capacity Management, and Information and Governance Understanding of ITIL Experience of project delivery and working within a governance framework Experience of more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Reed Technology
future customer requirements. You will co-ordinate all Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design and Service Transition requirements. You will ensure that these requirements are understood, considered and addressed within the … ITIL Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of AvailabilityManagement, Capacity Management and Information and Governance Experience of project delivery and working within a governance framework This role also comes with more »
an environment that embraces your unique skills and experience. Your Role and Responsibilities • Monitoring and administering Oracle databases • Provide daily/weekly reporting on availability, capacity and demand management • Work on L2 and L3 incidents and report progress • Update systems with progress on incidents • Work with third parties … to resolve incidents • Update config management and knowledge management databases • Support path to live release management and deployment Required Technical and Professional Expertise • Creates and maintains Oracle databases and Oracle Enterprise Applications like, but not limited to, EBusiness, Peoplesoft, JDEdwards, Hyperion, OBIEE, Weblogic and Retek. • Performs the … with Oracle for high impact/severity issues. • Understands technology relationships and best practices required for highly available infrastructure, load balancing, application clusters, access management and application deploy processes. As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for more »
networks (eg CJX, PSN). Key Deliverables: The provision of network services to include the support and maintenance of policy, systems and procedures, performance management, together with the efficient and effective use of resources; Provide specialist technical skills and knowledge that facilitate the security, integrity, and availability of … the impact of work undertaken on users and ensure technology is maintained, serviced, and repaired as required; Take the lead on relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework; Assist with the live implementation of new systems and their consequent maintenance … and support, ensuring efficiency, legality and security are maintained; Ability to interpret statistical data and advise management of trends; Revise or develop procedure and policy for approval and contribute to their successful implementation in order to deliver appropriate benefits and ensure external (eg legislative) requirements are met; Provide technical more »
