technology needs while meeting stakeholder requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change requests and bid proposals, tailoring More ❯
Warwick, Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
Data Careers
Experience Required: Proven experience in network project delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience working in large, complex organisations with supplier management More ❯
platforms for the future through DevOps, Agile practices, and technology modernisation. What We're Looking For Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral . Proven track record of leading engineering teams , balancing service stability with transformation. Strong background in automation and Infrastructure as Code (IaC) , with knowledge of tools More ❯
Edinburgh, Stockbridge, City of Edinburgh, United Kingdom
Head Resourcing
platforms for the future through DevOps, Agile practices, and technology modernisation. What We're Looking For Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral . Proven track record of leading engineering teams , balancing service stability with transformation. Strong background in automation and Infrastructure as Code (IaC) , with knowledge of tools More ❯
Networks through DevOps, Agile practices, and enhanced technical capabilities. What you'll need Extensive experience with large-scale telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral . Proven ability to lead engineering teams , manage risk, and balance service protection with transformation. Strong background in automation and Infrastructure as Code (IaC) , with proficiency More ❯
to maintain and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. More ❯
the final escalation point for IT services. Deliver projects that enable business efficiency and growth. Qualifications 10+ years in IT, with 5+ in leadership. Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.). Strong knowledge of cloud/on-prem infrastructure & security frameworks. Proven ability to manage projects, suppliers, and stakeholders. A confident leader with excellent communication skills. Ready More ❯
for IT services. Deliver projects that enable business efficiency and growth. What we’re looking for: 10+ years in IT, with 5+ in leadership. Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.). Strong knowledge of cloud/on-prem infrastructure & security frameworks. Proven ability to manage projects, suppliers, and stakeholders. A confident leader with excellent communication skills. Ready More ❯
maximum efficiency Provide quarterly market and partner feedback to senior management Expand and refine the company's database and digital presence Build strong relationships with world-class vendors including Avaya, Canon, Dell, HPE, Epson, Fortinet, NetApp, Huawei, Extreme Networks, and more. The ideal Business Development Manager will need the following, Degree (or equivalent) in electrical engineering or a related field. More ❯
levels, shaping future direction, potentially transitioning to a customer-facing role. Key Skills Examples of technologies/products used in Design function, but not limited to: Cisco Juniper Fortinet Avaya Why BT? At BT, we entertain, educate, and empower millions of people every single day. As a brand built on connecting people-whether it's friends, family, businesses, or communities More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Computappoint
excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise clients. The role offers hybrid flexibility and the chance to shape the future of customer experience technology … resolve issues related to SIP trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and … least 5 years of work experience with telecoms/VoIP engineering At least 2years of work experience in a contact centre environment Extensively Hands-on with NICE CXone, Genesys, Avaya, or Cisco platforms Strong understanding of telephony, including SIP, PSTN, SBCs, and IP telephony Experience with API integration with CRMs (Salesforce, Dynamics) and enterprise systems Excellent stakeholder management across technical More ❯
Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC A leading provider of Financial Solutions is seeking a Voice Engineering Lead who can drive this part of the IT infrastructure forward and work at scale, automating key processes and services. The role: You will lead a team of Telephony Specialists, providing technical direction, mentoring, and fostering a culture of continuous … voice solution decisions, ensuring alignment with industry best practices and Group technology policies. Skills required: Extensive experience with telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral. Proven ability to lead engineering teams, manage risk, and balance service protection with transformation. Strong background in automation and Infrastructure as Code (IaC), with proficiency in … developing team capabilities aligned to future architecture. A proactive mindset for unblocking technical challenge s , exploring new patterns, and proving solutions ready for enterprise adoption. Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior … integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry if More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior … integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry if More ❯