Senior Major Incident Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Belfast City District, Northern Ireland, United Kingdom
functional teams. Escalate issues to the Head of Major Incident Management. Manage team performance and reporting quality. Identify future skills requirements. Expand knowledge across Capita services. Qualifications & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL‐aligned … make decisions under pressure. Strong leadership and people‐management. Excellent stakeholder engagement. Analytical problem‐solving skills. Continuous‐improvement mindset. How This Role Demonstrates Capita’s Values Customer First, Always – Ensuring timely resolution of incidents within SLA, providing clear executive summaries during P1s, improving processes impacting customer outcomes. Fearless Innovation ...