1 to 25 of 76 Permanent Customer Retention Jobs in the UK excluding London

European Customer Retention & Loyalty Senior Manager Location: London | Hybrid: 3 days office/2 days WFH Are you passionate about building customer loyalty and driving sustainable growth across international markets? We are looking for a European Customer Retention & Loyalty Senior Manager to lead … long-term business growth. You will operate in a corporate, fast-paced, matrix environment, working closely with European markets and senior stakeholders across customer care, digital, marketing, sales and product teams to unlock new growth opportunities through customer loyalty and retention. This role is ideal for a strategic ...

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. Proven ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

Head of Customer Support (SAAS/ERP) Remote – UK Residents Only SaaS/ERP | Manufacturing | Supply Chain | Distribution | Logistics Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. … modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There could ...

dont just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt … channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

dont just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt … channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

Customer Support Executive £30,000 – £32,000 + Excellent Commission Newport, Shropshire Full-Time | Permanent | Career Progression Available Looking for more than “just another customer service job”? If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for. We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

Customer Value Manager @ Tes 12‐Month FTC – Maternity Cover | Sheffield (Hybrid | 3 days in office) 💰 £40,000 – £45,000 | Full‐time At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding … with 25,000 schools in over 100 countries, we have been making a difference for over 100 years We’re now looking for a Customer Value Manager (12‐month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success ...

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory ...

stock efficiently, sell profitably and service competitively RAM Tracking , a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive to join our growing team in Leeds. This position is fully office-based (5 days per week) . Following our acquisition … February, we’re entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization. As a Customer Success Executive ...

Customer Success Manager - Asset Tracking & Supply Chain Technology Location: Birmingham Business Park (3 days office-based, 2 days remote optional) Salary/Benefits: c£75,000£85,000 + strong benefits including private health insurance MVP is delighted to be working with a fast-growing UK supply chain technology … next phase of growth, with multiple national contracts live and new implementations underway. As part of this, the company is building a dedicated Customer Success function to support delivery at scale. They are now looking to appoint a Customer Success Manager , who will take ownership of customer ...

Customer Success Manager - Asset Tracking & Supply Chain Technology Location: Birmingham Business Park (3 days office-based, 2 days remote optional) Salary/Benefits: c£75,000–£85,000 + strong benefits including private health insurance About Digipal Digipal is a fast-growing UK supply chain technology company transforming … entering its next phase of growth, with multiple national contracts live and new implementations underway. As part of this, Digipal is building a dedicated Customer Success function to support delivery at scale. MVP is partnering with Digipal to appoint a Customer Success Manager , who will take ownership ...

Customer Success Manager Location: Newbury Job Type: Full-time, Onsite Opportunity Salary: c£32,000 to £45,000 per annum, dependant on experience We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our clients expanding team. The CSM will play a crucial role … building and maintaining strong relationships with both customers and partners, ensuring their satisfaction and retention. This position requires excellent communication skills, a customer-centric mindset, and the ability to manage multiple accounts effectively. Day-to-day of the role: Customer Relationship Management: Build and maintain strong, long-lasting ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head … Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head … Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. … Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve as the primary commercial point of contact for your accounts. Set and manage clear expectations around scope, delivery ...

will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. … Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve as the primary commercial point of contact for your accounts. Set and manage clear expectations around scope, delivery ...

This is an excellent entry-level opportunity for someone keen to learn, develop technical skills, and progress into a more senior technical, commercial, or customer-focused role over time. You'll work onsite at customer locations, supporting experienced technicians and helping deliver a high-quality fluid management service. … gain exposure not only to technical operations, but also to customer relationship management and business development activities. This role is ideal for someone who enjoys working practically, interacting with customers, and wants a long-term career path rather than just a job. Key Responsibilities: Onsite & Technical Support: Assist with ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers. You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely ...

This role goes beyond traditional operational service management. We’re looking for a dynamic, strategic professional who can take a consultative approach, guiding the customer through Continual Service Improvement while ensuring services are delivered in line with contractual commitments. You will own the relationship end-to-end, ensuring service … excellence while proactively identifying opportunities to enhance quality, increase customer satisfaction, strengthen commercial performance, and drive long-term value. This is a highly customer-facing, strategically focused position where influence, insight, and leadership are as important as operational control. Key Responsibilities Own the customer contract and service ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor/Claims Advisor on a fully remote basis to a Tech Scale up. As an Italian & Spanish Speaking Account Coordinator/Claims Advisor it will be your responsibility to work with customers, primarily … those based in the Italian & Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries ...

allowance, wellbeing programs, and private medical benefits. Key Responsibilities As Client Manager, you will be seeking opportunities to drive revenue growth within an existing customer portfolio. Manage and close renewal opportunities with existing customers, ensuring timely follow-up and strong relationship management to support retention and growth. … Achieve or exceed revenue targets by identifying and delivering up-sell and cross-sell opportunities. Identify account challenges and customer needs while clearly demonstrating the business value of our products and services. Deliver a high-quality customer experience through consistent and meaningful engagement. Maintain accurate planning, documentation, reporting ...

smarter engagement, stronger ROI and measurable business growth. As we continue to scale, we are looking for an experienced Account Director to join our Customer Success team at an exciting stage in our journey. This is a pivotal role focused on ensuring our customers succeed, stay and grow with … voice and advocate of your clients internally, ensuring their objectives are clearly represented and aligned with internal teams. This role requires a balance of customer-centric thinking and commercial development, ensuring clients are advocates, achieving measurable value, and investing further in solutions that support their continued success. Key Responsibilities ...