1 to 25 of 53 Permanent Desktop Support Jobs in the UK excluding London

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: • Using the Incident Management … high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person. • To take ownership of issues by carrying out problem analysis to … implement temporary or permanent fixes with the aim of restoring service as soon as possible. • Provide support at events and meetings in line with the business requirements. • Ensure that desktop security configurations and practices are implemented and maintained in line with the company’s policies and procedures. • Assist with the cover or overflow of Service Desk calls, ensuring More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8)/Hybrid 2 Fixed Days … EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make … we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company’s software via phone call and email+ Providing an accurate, efficient and customer-focused More ❯

estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed … EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make … we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer More ❯

Desktop Support Engineer Location: Barrow-In-Furness (Fully onsite) Clearance: Must be a sole UK national with the ability to obtain SC Clearance Salary: Up to £30k per annum + benefitsAre you a hands-on IT professional who enjoys variety, structure, and customer interaction? This IMAC Desktop Support Engineer opportunity offers you the chance to join … Move, Add, Change) activities efficiently and in line with SLAs. Customer Interaction: Provide a professional, courteous service - ensuring users receive timely, high-quality support. Collaboration: Work closely with other support teams to maintain seamless operations and deliver exceptional service. What you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of … desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and customer service skills. A full, clean UK driving licence. Must be a sole UK national and able to obtain SC Clearance. Flexible, methodical, and a strong team player. Desirable: Experience with stock management tools, IMAC processes More ❯

We are seeking a skilled and proactive Desktop Support Engineer (L2/L2.5) to provide end-to-end technical support for desktops, laptops, and IT infrastructure. The role involves troubleshooting, escalation management, proactive system monitoring, and collaboration with internal IT teams to ensure high service availability and client satisfaction. Roles and Responsibilities: Provide L2/L2.5 level … support for end-user issues via call, email, or chat. Troubleshoot and resolve issues related to desktop/laptop hardware, operating systems (Windows 10/11/macOS), and applications. Ensure timely prioritization and escalation of incidents to internal and external stakeholders. Act as a single point of contact for rapid restoration of normal IT services. Log, analyze … and resolve incidents and requests within defined SLAs. Perform daily proactive health checks on infrastructure and applications. Monitor desktop support remote network and IT infrastructure for potential issues. Ensure that service requests are handled and resolved by appropriately skilled teams. Provide support for Desktop SOE (Standard Operating Environment) across multiple platforms and applications. Manage asset and More ❯

Red are partnered with a global consultancy who are looking for a Desktop support engineer on a long term engagement. location: 5 days onsite in Slough Rate: £150-£175 per day inside IR35 Length: 12 months About the Role This role involves providing desktop support services and managing IT Service Management operations primarily in End User … Computing. Responsibilities Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and … as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to troubleshoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in a positive, poised More ❯

Desktop Support Engineer £38k + Benefits, London Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below; Technical Skills & Competencies Proficient with Operating Systems (Windows …/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Laptop/Desktop builds and management Thin Client management Citrix: XenApp 7.x & Workspace/Receiver Zoom Mimecast iPhone configuration & management Polycom/Condeco Audio Visual management ServiceNow knowledge would be desirable Responsibilities & experience Strong experience as a Technical Support Engineer Strong communication and interpersonal skills … Ability to provide step-by-step technical help, both written and verbal Initiative, willingness to seek and achieve improvements to processes and technology Capable of providing white glove VIP support Confidence in resolving issues that require physical presence, such as hardware installations or network configurations Instructing users through a series of actions, either via phone, email or chat Lead More ❯

Work type: FTE Contract : B2B JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and … managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should … have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows More ❯

engineer. Work location for Glasgow , Open to travel to Edinburgh Required Exp. -4+ yrs No Sponsorship provided for this role. Work Timing : Business hours(Mon-Friday) Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and … ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able … to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status More ❯

Join Rapiscan Systems - Desktop Support Administrator (Redhill, UK) Rapiscan Systems is a global leader in security inspection technologies, serving aviation, border security, law enforcement and infrastructure protection. We tackle complex challenges like terrorism and smuggling with cutting-edge solutions and expert teams. We're hiring a Desktop Support Administrator to deliver top-tier IT support … travel, this role is key to maintaining seamless IT operations. What You'll Do: Troubleshoot hardware/software issues across devices Install and maintain OS and applications Provide remote support across EMEA Collaborate on tech upgrades and solutions Document systems and processes What You'll Bring: Proven desktop support experience Strong communication and documentation skills Self-motivation … and problem-solving mindset Customer support background Certifications like CompTIA A+ or MCP (preferred) Proficiency in Windows 11, Office 365, networking, and mobile platforms More ❯

Desktop Support Engineer (Contract) Technology keeps this business moving, and that's where you come in. Supporting a wide range of systems and users, this role is all about keeping things running smoothly behind the scenes. Role Overview: Location: South East London/Site Based Contract Length: 12 Months with potential for extension Shifts: This role will operate … on a rotation of morning and day shifts Package: £150-£200 per day Outside IR35 Industry: Luxury E-commerce/Tech support What You'll Be Doing: Deliver hands-on support for desktop, laptop, mobile, and peripheral devices (Windows and Mac). Troubleshoot software, hardware, and network issues across warehouse and office environments. Set up and maintain … incidents in line with internal SLAs and processes. Liaise with infrastructure, network, and software teams to resolve technical issues. Maintain up-to-date asset and change management records. Ensure desktop system uptime and device security compliance. Main Skills Needed: Proven desktop support experience across Windows and Mac systems. Experience troubleshooting printers and scanners. Confident with AV setup More ❯

Desktop Support Engineer - Hedge Fund Location: London Contract: Contract - Up to £400 Inside IR35 We are seeking an desktop support engineer to join a dynamic technology team in a fast-paced financial environment. This role involves providing high-quality technical and operational support to traders, executives, and global business users. You'll be part of … a small, collaborative team handling 1st and 2nd line incidents and requests, while working closely with senior engineers on more complex issues. What you'll do: Deliver end-user support for traders, executives, and VIPs. Build, configure, and deploy desktops, laptops, and mobile devices. Support Microsoft applications, Bloomberg, Reuters, and other trading platforms. Troubleshoot hardware, software, and AV …/VC technologies. Manage incidents and requests via ServiceNow. Experience Required: 5+ years' experience in enterprise IT support, ideally within buy side finance. Strong knowledge of Windows 10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware. Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools. Excellent communication skills, with proven ability to support VIPs More ❯

management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the … in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop … kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also More ❯

Exciting Career Opportunity for Desktop Support Engineers! Ready to take your IT career to new heights? Were on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. Youll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver exceptional on … premises solutions as part of our growing 2nd Line support team. This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are: A 1st Line Engineer looking to take the next step in your career Someone eager to reignite their IT career after a break Military personnel transitioning to a … civilian career To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance. What you'll be doing: Provide technical support for Windows desktop solutions, diagnosing and resolving issues. Work on virtual desktop infrastructures using Citrix XenDesktop. Test and release Windows desktop security patches. Create and maintain automated builds using MDT & SCCM. More ❯

Exciting Career Opportunity for Desktop Support Engineers! Ready to take your IT career to new heights? We’re on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You’ll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver … exceptional on-premises solutions as part of our growing 2nd Line support team. This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are: A 1st Line Engineer looking to take the next step in your career Someone eager to reignite their IT career after a break Military personnel transitioning … to a civilian career To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance. What you'll be doing: Provide technical support for Windows desktop solutions, diagnosing and resolving issues. Work on virtual desktop infrastructures using Citrix XenDesktop. Test and release Windows desktop security patches. Create and maintain automated builds using More ❯

Devonshire Hayes have partnered with a great organisation to help them secure a 2nd Line Team Lead/Desktop Support Team Lead to lead a team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and … providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint). Windows 10/11 and Windows Server environments. Active Directory, Group Policy, and user management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting More ❯

Title: Desktop Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across … as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised …/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse More ❯

Title: Desktop Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across … as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised …/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse More ❯

Job Title: Desktop Support Technician Location: Manchester, UK About the Role: As a Desktop Support Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed … a culture of best practice. Based in our Manchester HQ, you’ll work hands-on with local teams and remotely support international offices to keep everything running smoothly. Key Responsibilities: Onboard new starters with devices and software using our standard build process Maintain the internal asset register Manage users and permissions via Active Directory and Group Policy Monitor internal … systems, including antivirus, WSUS, and third-party updates Troubleshoot hardware/software issues and coordinate with vendors as needed Configure and support VPN access for remote users Set up and maintain VLANs to ensure correct network segmentation Support and maintain virtual environments Identify opportunities to improve internal IT processes Act as an escalation point within the Infrastructure team More ❯

Job Title: Desktop Support Technician Location: Manchester, UK About the Role: As a Desktop Support Technician at ConnexAI, you'll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you'll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed … a culture of best practice. Based in our Manchester HQ, you'll work hands-on with local teams and remotely support international offices to keep everything running smoothly. Key Responsibilities: Onboard new starters with devices and software using our standard build process Maintain the internal asset register Manage users and permissions via Active Directory and Group Policy Monitor internal … systems, including antivirus, WSUS, and third-party updates Troubleshoot hardware/software issues and coordinate with vendors as needed Configure and support VPN access for remote users Set up and maintain VLANs to ensure correct network segmentation Support and maintain virtual environments Identify opportunities to improve internal IT processes Act as an escalation point within the Infrastructure team More ❯

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Worcester, UK Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment … complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You’ll Do: Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users. Manage hardware refreshes, warranty repairs, printer and AV … asset tagging, and maintain asset management with regular reporting. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding. What You Need: UK citizenship 2 to 3 years of experienced in IT support experience with IT troubleshooting via ticket system. Experience supporting printers More ❯

Desktop Support Analyst - London (On-site, 5 days a week) We are looking for someone to join the European arm of a leading financial firm , where you would working across several teams; including the trade floor. What You'll Be Doing You'll be the face of IT support, delivering high-quality technical service to a user … base of around 350 people - including front-office traders and senior stakeholders. Provide 1st & 2nd line support across Windows 10/11, Office 365, and VDI environments. Troubleshoot hardware, software, and network issues - digging deep to find root causes , not just escalating. Manage patching, updates, and software deployments using SCCM and other enterprise tools. Support collaboration platforms like … MS Teams, Exchange, and Citrix . Investigate and resolve security vulnerabilities to keep systems safe and compliant. What We're Looking For 2-3 years' experience in desktop or IT support; ideally in a fast paced environment. Strong technical skills across Windows 11, Office 365, VDI, Active Directory, and Citrix . Working knowledge of DNS, DHCP, and basic More ❯

Exciting Career Opportunity for Desktop Support Engineers! Ready to take your IT career to new heights? Were on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. Youll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver exceptional on More ❯

Role : Desktop Support Location : Woking (Surrey) JD: Should be able to work from office for all the 5 days in a week - Woking (Surrey) Provide comprehensive technical and customer support services to VIPs user Provide on-site support when required or as requested by the VIP or Executive Authorized User; provide additional features to VIPs Support … resolution and include follow up with user. Assess reported incidents and take initiative and ownership to resolve them Replicate and resolve VIP incidents in the software & hardware environment. Provide support services for newly hired VIPs as well as existing VIPs VIP support can be remote support over the phone, in-person support in the home office … or at times at the VIPs home. Partner with Conference Room Support Teams to ensure meetings with VIPs are seamless when it comes to technology. Perform IMAC-related tasks as assigned Create and submit detailed call logs documenting customer interactions to be inclusive of accuracy, thoroughness, and timeliness Perform customer support related tasks and special projects as assigned More ❯